Vivo - Customer Service Advisor - Slough, United Kingdom - Arvato Ltd

Arvato Ltd

Verified Company

Slough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for a FTC hybrid Customer Service Advisor Role over the Christmas and New Year period?

We are looking to for people to join our amazing Customer Service Team based in Datchet (SL3 9LL) from December into January 2024.

40 hours per week varied 7-day shift pattern - £22,540
+ T1.5 for hours worked after midnight.

About the Company:

You will be representing an International Footwear Retailer whose global success has been driven due to its creativity, sustainability, and close links with its customers.

Your enthusiasm and passion must inspire customers and be evident when dealing with enquires.

This footwear retailer prides itself on its creative approach to retail, and you can expect an innovative and excellent training package to prepare you for your career with them.

Customer Service Advisor Responsibilities:

To work as part of a team delivering a first class, multichannelled professional service to support and delight our client's customers.
Responsible for skilfully retaining customers through positive customer relationship building.
Take ownership of customers' concerns and act as a primary contact, providing name to help build confidence.
Act as intermediary between customer and appropriate departments to ensure customer satisfaction.

Customer Service Advisor Hours of Work:40 hours per week over 5 days - Pre advised shift patterns between the hours of 8am - 2am Monday-Saturday & 9am - 7pm on occasional Sundays

Working Locations as follows:

Weekend shifts Work from home (WFH)
Weekday 8am5pm 23 times a week office based other days WFH
Weekday 9am6pm 23 times a week office based other days WFH
Weekday 11am8pm 23 times a week office based other days WFH
Weekday 129pm Work from home

Weekday 3pm

Midnight Work from home
Weekday 5pm 2am Work from home

Customer Service Advisor Requirements:

Full availability Monday-Friday for the first 4 weeks for training.
Flexible and able to work all shifts as required including BH's.
Excellent verbal and written communication skills with experience of Web Chat and Social Media channels and interactions desirable.
Strong communication and customer service skills with the ability to engage with customers who expect a premium level of personalized service.
Ability to work in a high volume, high pressure, deadlineoriented environment.

If you are ready for a unique and varied role, where your values are as crucial as your skills, experience and commitment to delivering outstanding customer experiences, we would love to hear from you
Diversity & Inclusion Statement
**It's our differences that make our organisation stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.