Operations Officer - Chester, United Kingdom - 3R Consulting

3R Consulting

Verified Company

Chester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations Officer

Salary:
£27,000

Hours of Work:09:00 - 17:30, Monday - Friday

Benefits:

Hybrid Working, Social Events, Share Options, and Mental Health Support and many more

Based in Chester, you'll be working as part of the operations team.

You will be monitoring transaction and payments, as well as complaint handling across the full spectrum of products, and ensuring SLAs are met.

The Operations Officer will also assist in new projects, and mediate between the operations team and IT teams, supporting the development and UAT.

Responsibilities

You will be responsible for identifying and investigating unusual transactions, patterns, and activity.
Conduct research using appropriate techniques and sources. Maintaining detailed records.
Ensure alerts are managed in accordance with procedures and meet quality standards and SLAs.
Where necessary, file unusual activity reports with the MLRO
Investigate causes of customer dissatisfaction and resolve service complaints in line with procedures.
Identifying and escalating root cause trends and issues that arise.
Identify opportunities to build positive customer relationships and provide excellent customer service.
Act as first point of contact for the operational team to raise change requests to improve system functionality.
Collaborate with internal stakeholders and IT to progress projects to implementation
Handle and resolve customer queries in a timely manner and to a high standard with the aim of delivering good customer outcomes.
Understand the background of the query, do the required research with the provided tools, and respond appropriately.

About You

Previous customer service experience including telephone experience.
Previous experience in a financial services environment
Reliable, honest and can contribute to create a thriving culture.
Knowledge of regulatory policies within the financial services sector
Technical skills, able to use a variety of systems.
Able to work in a fastpaced environment where change is embraced.
Ideally have experience in transaction monitoring / payment screening
Ideally have experience in complaint handling
Ideally have previous project management experience

KEYWORDS:
FCA, MBNA, Lloyds, Customer Service, Team Leader, Customer Care, Manager, Management, Operations, Complaints, UAT

Job Types:
Full-time, Permanent

Salary:
£27,000.00 per year

Benefits: