Customer Service Coordinator - Worcester, United Kingdom - Jonathan Lee Recruitment Ltd

Jonathan Lee Recruitment Ltd

Verified Company

Worcester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Function:
Administration

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Contact: Lewis Homer

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Contact Phone:

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Duration: Permanent

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Start Date: ASAP

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Expiry Date: 09 April 2023

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Job Ref: 64026

Customer Service Coordinator

Worcester

£20,000-£25,000 + Company Benefits

Engineering Services

An Engineering Services company are seeking an experienced Customer Service Coordinator to join their fast paced, head office team based in Worcester.

Our client specializes in providing maintenance, repair, and installation services to a wide variety of businesses across various industries.

As a Customer Service Coordinator, you will be responsible for proving excellent customer service by answering enquiries, resolving customer enquiries, scheduling service appointments and processing call out requests.

As a Customer Service Coordinator your day-to-day responsibilities will consist of.

Schedule service appointments and ensure engineers are dispatched promptly by managing engineer diaries.
Processing customers call out requests.
Ordering engineer parts and raising van stock replenishment orders.
Prepare and send service and repair quotations to clients when a firsttime fix is not available.
Raising site and permit requests by ensuring the relevant RAMS are submitted to enable access.

An exciting opportunity for a Customer Service Coordinator with the following.

Experience working within a fastpaced call centre environment.
Microsoft Office package competent.
Excellent telephone manor.
Ability to prioritize and manage own workload on a daytoday basis.
Not hesitant and confident when dealing with complaints and escalated calls.
Administration and Order Processing experience.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.