UX Researcher - London, United Kingdom - Toyota Connected Europe

Toyota Connected Europe
Toyota Connected Europe
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for User Experience (UX) or Design Research to join our team to help run hands-on design research and to support running research within an Agile delivery program for our car companion app within the Connected Technology team at Toyota.

This role demands a balance between running research and developing a research process to many designers and POs across development teams.



Creating a better world through connected mobility for all.

Toyota Connected is a new company designed to redefine the world's mobility experience. We are delivering customer-focused products that aim to increase our access, convenience and, in some cases, fun

To deliver the best experiences for people, we must understand their needs.

Here's what we NEED from you:

  • Solid background in research principles and understanding of qualitative research
  • Excellent understanding of User Experience Design and design principles, UX heuristics
  • 2+ years of UX Research, including experience with moderated usability testing (remote and inperson), unmoderated usability testing, tree testing, card sorting, and first click tests
  • Strong communication and storytelling skills, with experience of client management and developing client presentations
  • Proven experience with developing and running a research process or experience with Design or Research Operations
  • Demonstrated ability of leading projects from conception to completion
  • Experience working with distributed teams and with Agile, crossfunctional development teams

Here's what we'd love for you to have, the icing on the cake:

  • Experience with tracking research impact and ensuring findings have been implemented among several Agile teams
  • Experience in the automotive industry

Here's what you'll be doing:


Hands-on UX Research Projects (50% Capacity)

  • Run and prioritise qualitative small to medium discovery projects to the App aligned to the Product Strategy
  • Run and coordinate a "rolling research" programme of usability testing across development teams
  • Coordinate research requests and help to support Designers to run their own research (as and when needed)

Set-up Research Process (30% Capacity)

  • In collaboration with Lead Product Researcher, execute a process to ensure research is included in delivery plans and timelines
  • Develop a process for research requests from 9 development teams
  • Ensure research recommendations are implemented by product teams and adhere to the research framework
  • Track research impact across the development and design teams

Research Operations (20% Capacity)**- Support the development of a research repository and UX research backlog

  • Ensure research tools are being used within budget constraints
**Another thing we'd like to mention
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