Dispatcher - Haverhill, United Kingdom - Dash Cars
2 weeks ago
Description
Are you a highly organised and efficient individual with excellent communication skills? Join our dynamic team at Dash Cars, a fast-growing taxi company that is transforming the transportation industry.
We are currently seeking a dedicated and detail-oriented individual to join us as a Taxi Dispatcher.Responsibilities:
Efficiently dispatch available taxis to customers based on location, availability, and customer preferences
Monitor the status and progress of assigned taxi trips to ensure on-time pickups and drop-offs
Communicate effectively with taxi drivers to provide clear instructions and updates on customer requests and traffic conditions
Handle customer inquiries, complaints, and special requests in a professional and courteous manner
Maintain accurate records of customer interactions and dispatch activities
Collaborate with other team members to optimize service efficiency
Stay updated on local events, road closures, and other factors that may impact transportation services
Requirements:
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in using computer systems, including dispatch software and mapping tools
Ability to remain calm and composed in high-pressure situations
Familiarity with the local area, including streets, landmarks, and popular destinations
Previous experience in a dispatching or customer service role is preferred
Willingness to work in shifts, including evenings, weekends, and holidays
Benefits:
Competitive salary
Comprehensive training program to enhance your skills
Supportive and collaborative work environment
Access to the latest dispatching technology and tools
Opportunity to make a positive impact on the transportation experience of our customers
If you are a motivated individual with excellent organisational skills and a passion for providing outstanding customer service, we want to hear from you.
To apply, please submit your C.V and a cover letter outlining your relevant experience and why you are interested in joining our team.
Job Type:
Part-time
Part-time hours: 16 per week
Salary:
From £11.00 per hour
Benefits:
- Casual dress
- Free parking
Ability to commute/relocate:
- Haverhill: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
Application deadline: 27/05/2023
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