Production Services Specialist I - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Production Services Specialist I**
Corporate Title: Vice President

Location:
London

Bank of America:

We are a financial services company offering a wide array of opportunities across many functions.

Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run ourbusiness.

Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions.

The team also focuses on digital banking, payments, infrastructure, data management and technology that enhancescyber security, and risk and capital management.

Innovation is at the heart of all Global Technology does.

As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business.

The team has replaced core platformsand simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.

Role Description:

Provide interface between business and technology units.
Follow/use MAPS standards, tools and processes to investigate business impacting trading issues such as poorly performing algorithmic orders, DMA & proximity trading latencies, reference data problems for all EMEA markets
Identify & resolve all functional, logical and data related issues with a focus on execution quality.
Triage and troubleshoot/resolve issues as they arise and escalate to Level 2 and/or other technology teams if required. Keep management updated
Manage and resolve Major Incidents with focus to mitigate business impact and avoid repeat
Implement production changes according to Change Management standards
Drive automation and efficiency through continuous improvement of manual processes. Look to see if any requirements can be solved by MAPS or whether dev work is required.

Incident Resolution:

Builds a strong relationship with the Application Development Team
Receives and logs calls from clients using appropriate processes, procedures and technology
Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
Highlight functionality issues to developers
Assists in the translation of solutions into technical requirements
Develops and utilizes appropriate tools to perform work
Raise defect reports to the development team for code amendment
Maintains a knowledge base of known defects and issues, process, techniques

Client Relationship Management:

Communicates status with end users at all times

Continuous Improvement:

Contributes to continuous improvement
Proactively supports knowledge sharing
Is responsible for tracking change requests and high severity incidents in accordance with defined service levels

Advanced Application functions:

Report fixing/custom report generating
Advanced user configuration options

General:

Participation in rotation to ensure adequate coverage across all desks. Current hours of coverage provided by the team are from 07:00 until 19:00 Mon-Fri.

The Team:

The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
An independent sense of motivation to continuously improve themselves and their environment
An intuitive problemsolving ability which leads to solution alternatives that reflect the team member's diverse foundation of knowledge, skills and experiences
The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for highimpact technology incidents under significant pressure from multiple stakeholders
Proactive knowledge sharing and cross training with global team members and our partners in business and development groups

Core Skills:

Equities electronic trading Support experience
Knowledge of Equities trading markets and the mainstream products in use.
Strong technical knowledge in any of the following; Unix/Linux; Perl, Shell scripting, Infrastructure.
Experience in Monitoring & Alerting, and Job Scheduling systems.
Exposure to Market Data Technologies such as CSAT, Reuters, RMDS
Confidence when dealing with internal user base (Sales & Trading)
Client relationship/service management experience
Strong understanding of ITIL

Personal Attributes Required