Administrative Officer - Leicester, United Kingdom - Ministry of Justice

Ministry of Justice

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title: Administrative Officer

Pay Grade: AO

Background
Good administrative staff with excellent customer service skills are crucial for the smooth functioning of Courts, Tribunals, and other HM Courts and Tribunals Service (HMCTS) offices. The majority of HMCTS staff hold administrative positions. HMCTS adopts Lean principles and continuous improvement techniques to ensure top-notch customer service standards.

The main purpose of the role

Administrative Officers work in teams to perform various general administrative tasks to move cases forward in the court/tribunal system or provide assistance to other HMCTS functions. They have opportunities to use discretion and initiative, aiming for constant improvement within established systems and processes (SOPS). Problem-solving involves lean techniques and thorough guidelines - complex issues are usually escalated to a team leader. Some roles entail regular interaction with court/tribunal users, including the Judiciary and legal professionals. Administrative Officers operate within a team structure with consistent management support and manage their own time while offering guidance to others when needed.

Although assigned to a specific office, flexibility might be required to work at other local HMCTS offices as necessary.

Working collaboratively, the postholder will handle various specified functions and responsibilities. Not all duties may apply to each position.

Key responsibilities

Administration

Preparing documents for court, tribunals, hearings, and meetings.
Producing court/tribunal paperwork.
General filing and photocopying.
Updating records on the internal system and data entry.
Handling incoming and outgoing post.
Organizing meeting rooms, training sessions, and group activities.
Creating meeting agendas, handouts, and other documents.

Drafting

Writing standard letters, minutes, reports, etc., following guidelines.

Operations

Supporting civil and family courts, tribunals, and hearings.
Assisting court users, managing schedules, and checking files.
Contacting relevant parties, serving documents, collecting fines, utilizing chip and pin, etc.
Responding to inquiries in person, in writing, and over the phone.
Participating in Team Information Board meetings and problem-solving activities.
Performing various roles within the team such as Jury Bailiff Officer and L+D Co-ordinator.

Processing casework

Handling standard documentation, court orders, claims, fines, legal aid, etc.
Accurately processing court information and meeting workload targets.

Checking and verifying

Reviewing documents, records, accounts, against regulations.
Ensuring compliance with quality standards and cross-checking colleagues' work.

Collecting and assembling information

Gathering data for reports, statements, statistical analysis, etc.
Interpreting materials, preparing bundles, and making decisions to complete tasks.
Preparing for TIB meetings and collecting necessary information.

Undertaking calculations