Operations Administrator - Brierley Hill, United Kingdom - Ashley Anderson Ltd
2 weeks ago
Description
Job description
Dual sited role based between Droitwich Spa and Brierley Hill.
Ashley Anderson as part of the Kingswood Mobility Group is a well-established Company, providing innovative mobility solutions that really do make a difference to people's lives.
Training will be undertaking in Droitwich Spa and the role will be based in Brierley Hill from June 2023.
Job Summary
Responsible for the booking service and installations calls for our engineers and customers across the UK.
A Scheduling Advisor you will be in contact with new and existing customers providing a first-class service in assisting them with queries as well as liaising with engineers to book repairs, installations, maintenance and upgrades of our products.
Principal Accountabilities/Responsibilities
To be first point of contact for customers over the phone with regards to delivery and service call queries
Carry out fault diagnostics over the phone or online about our products when required
Dealing with a number of calls regarding general enquiries
Produce all relevant paperwork required which will allow installation teams to complete deliveries
Scanning all paperwork required to ensure accurate recording
To create/generate invoices on products sold by self or engineers including chargeable remedials
Maintain customer files in line with Company Policies
Showing empathy and understanding towards our customers
Respond to incoming calls in a professional manner and provide a high quality service to our valued customers
To work closely with all other departments and the engineer/delivery teams
To have good geographical understanding of the UK
To complete any tasks delegated
To undertake any other duties as deemed necessary
To Ensure we all comply with the current Health and Safety Legislation
Shift Patterns:
Monday to Friday 10.00am to 6.00pm with an hour for lunch and 1 in every 5 Saturdays between the hours of 09:00-14:00 (Can be done remotely)
Shift
10:00-18:00
Salary:
From £20,500.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Onsite parking
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application question(s):
- Are you able to travel to Droitwich Spa?
Experience:
- Administrative: 1 year (preferred)
Work Location:
In person
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