Customer Service Representative - Egham, United Kingdom - Future Electronics

Future Electronics

Verified Company

Egham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking for a challenging new role and career development as a;

CUSTOMER SERVICE REPRESENTATIVE

Then Future Electronics wants to hear from you We are currently looking to employ a Customer Service Representative to join our EMEA team at our Head Quarters in Egham, Surrey.

We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits including:

Private Medical
Life Insurance
Discounted On Site Restaurant
Career Development and Progression
Social Club and Events
Plus, many more

Job Outline:

The prime responsibility of the role is to ensure that customers' expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.

This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs.

The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.

What the role involves:

Order management to include but not limited to: Order entry and changes; Ensure part creates are actioned, Expedites, and follow through to completion liaising with MSR team, manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
Maintain communication between operational departments i.e., Marketing and Sales etc.
Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
Accept all incoming calls and respond with relevant action as required.
Follow up with NCNR paperwork with Strategic Account Managers.

Do you have:

Ideally educated to senior schooling / HNC level
Excellent communication and interpersonal skills
Highly organised and accurate, able to work under pressure and maintain extensive attention to detail
Computer literacy, particularly in excel is an advantage
Previous B2B sales experience in a fastpaced environment would be considered an asset but is not a prerequisite

Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today.

Headquartered in Montreal and operating in 169 locations in 44 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.

Equality, Diversity, and Inclusion We are committed to Equality, Diversity, and Inclusion.

We recruit the 'best person for the job' regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.

Benefits: