Receptionist and Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust
Description
Band 2Main area
- Gynaecology
Grade
- Band 2
Contract
- Permanent
Hours
- Full time hours per week (Cover required 7 days a week. Shifts are a mixture of 8 hour and 12 hour.)
Job ref
Site
- Queens Medical Centre
Town
- Nottingham
Salary
- £22,383 per annum
-
Salary period
- Yearly
Closing
- Today at 23:59Job overview
This is an exciting opportunity within A23 emergency gynae and early pregnancy triage /outpatient and inpatient services based at the Queens Medical Centre Campus.
Working as a Receptionist you will cover a day 7 a week service which operates over full 24 hours days.
This will include weekend and bank holidays. You must be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable.You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert
Working as part of the A23 reception team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality.
Using Medway PAS and other relevant booking systems you will arrange outcome appointments, arrange follow-up appointments, organise outpatient clinic notes and update details accurately and efficiently.
You'll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.
You must be educated to GCSE standard, or equivalent possess excellent communication skills and be competent in the use of computers systems including Microsoft packages.
A23 is both a triage and inpatient unit based at the Queens Medical Centre Campus next to A&E, here we provide specialist gynaecological and early pregnancy care for women across Nottingham and Nottinghamshire.
Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality.
Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff.
Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
Ensure all clinic outcomes are recorded accurately on the day or within the shortest time frame.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times
Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
_._
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties, which may reasonably be required.
Person specification
Qualifications:
Essential criteria
- 5 GCSE's
- Administrative qualification
Essential criteria
- Relevant work experience such as customer service or administration at least 1 years
- Employment in NUH or an acute hospital setting
Skills:
Essential criteria
- Keyboard and basic database/word processing skills
- Word processing or similar administrative qualification
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.
Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
Salary:
The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence:
All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy:
NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the ess
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