Administrator/customer Service - Spalding, United Kingdom - The Staffing Network Limited

The Staffing Network Limited

Verified Company

Spalding, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Staffing Network is a labour provider across the UK and we are working in a partnership with a market leading company who are looking for a Administrator/ Customer Service

Shift Pattern and Hours of Work:
Monday to Friday - 09:00 to 18:00 / Required to work 1 weekend in 3

Pay rate:
£11.44 p/h

The role involves:

Ensuring accurate and prompt discrepancy reporting to the Supervisors & Managers.
Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner
Ensures transactions are completed in line with departmental KPIs.
Captures customer or internal nonconformances on the relevant system, ensuring nonconformances are kept up to date with the most recent information.
Knowledge the customer orders & process the orders accordingly.
Liaise with the customer regarding collections dates & times.
Advise the customer regarding any shortages or discrepancies when the order is input on the system.
Book Transport on behalf of the customer if is required.
Process returns / rejections.
Provide excellent customer service by answering customer inquiries and resolving issues promptly and efficiently.
Analyse customer needs and recommend appropriate products or services.
Upsell additional products or services to customers when appropriate.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with other team members to ensure customer satisfaction.

Experience:

Previous experience in a customer service role is preferred.
Strong communication skills, both verbal and written.
Ability to handle difficult or irate customers with professionalism and empathy.
Excellent problemsolving skills and the ability to think quickly on your feet.

Pay:
£8.14-£10.02 per hour

Benefits: