Contract Coordinator - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview:

To act as main point of contact for the daytoday functioning of the Helpdesk.
To manage and deliver administration processes as required by the client and the Contract Management.
To integrate into the client CAFM process/ team as required.
The role is predominantly based in London (client sites and The Shard MITIE head office)
A proactive and cando approach is required for this position, providing support to the client that is welcoming and industrious. Customer facing will be involved and it is therefore required that a pleasant and understanding manner is adopted when dealing with client's staff.
Be a customer service champion, take a proactive approach to customer service management and promote good service standards, habits and methods across all sites and buildings.
Ensure contractual Service Level Agreements are met by communicating the requirements appropriately to team members.
To Meet all KPI's.
To support the Client and Account Manager with relevant contractors and administration processes.
Support the Client to assist with administration with regards to projects.
Communicating with staff and contractors to assist the Contract Manager in service delivery as required.
To develop strong technical knowledge of the client helpdesk system to support its development.
Monitor service levels for the helpdesk, ensuring service level agreements are met.
Raise Purchase Orders as required.
Create review, and submit reports as required.
Liaison with H & S representative for any relevant helpdesk requests.
To ensure compliance with all relevant Quality Management System procedures, Health & Safety guidelines, and specific contract requirements.
Maintain and monitor administration support to the ISO 14001 Environmental management System.

Main Duties

To work with the Account Manager to ensure effective delivery of the help desk function.
To be main point of contact for the Facilities helpdesk requests, including maintenance queries which arise and escalate accordingly, maintaining records for all issues and actions taken in the CAFM system.
To utilise, administer and manage Mitie CAFM systems to manage the PPM, quoted and Reactive works as required.
Produce accurate and timely monthly reports for all activities on site and attend monthly service review meetings as required.
To ensure that the Procurement of goods and services are conducted in line with MITIE and client Procurement Policy and Procedure.
To ensure that security is aware of all visiting support staff, subcontractors and out of normal working hours access requirements, making parking arrangements as required.
Complete administration functions for the smooth running of the site.
To ensure the company Health & Safety Policy is adhered to.
To ensure compliance with the MITIE Business Management System.
Provide support and communicate at all levels effectively with the client.
Provide assistance with administration requirements to assist the client to deliver projects (Directly or via a project manager).
Review monthly WIP figures for submission with corresponding back up paperwork.
Liaise with the MITIE Technicians to ensure jobs are dealt within the timescale allocated.
To assist the FM team in ensuring that works provided by service providers and subcontractors (where appropriate) are completed within the timescale provided and to the level of quality expected.
Provide support to the Client with onsite projects and adhoc requests.
Ensure "adherence" to client company policies is maintained.
Liaise with other FM service lines as required to deliver a "seamless" service to the customer.

What we are looking for:

Facilities Management experience in a client focussed environment.
Experience with Maximo (desirable).
Intermediate skills in Microsoft Office (Outlook, Word, Excel, PowerPoint as a minimum)
Excellent Verbal and written communications skills
Planning, prioritising skills, and ability to plan.
Customer care/relationship building skills, working well as a team member.
Health and Safety passport (desirable)
Familiar with ISO processes (desirable)