Income Management Officer - London, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

London, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Work for a leading and expanding housing associations.

Remote working and competitive hourly rate with weekly pay.

About Our Client:

A leading and expanding Housing Association.

The key responsibilities

Maximise rent collection and to enforce related tenancy conditions with an emphasis placed on early intervention, benefit advice and supporting customers financial inclusion.
Monitor tenant's rent accounts and take prompt action in accordance with rental income management procedures to prevent the accumulation of debt and homelessness.
Provide advice on housing and other welfare benefits to customers and assist them in maximising income and benefit entitlement.
Keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.
Assist vulnerable customers through referring to internal and external support or debt management agencies, where appropriate, to ensure that tenancies can be sustained, and customer's needs are met.
Prepare timely and accurate reports on arrears case and prepare all relevant Court papers.
Conduct interviews and/or undertake home visits to customers in connection with matters relating to rent payment and the recovery of arrears.
Liaise with Neighbourhood Managers to ensure the delivery of coordinated and efficient services to each resident. Including updating household records on 's IT systems.
Be involved in new tenancy visits so that the customer is given advice on what their responsibilities are in respect of rent payment as well as any benefit and debt management advice that they may initially need.
Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements.
Close liaison with colleagues in the finance team, ensuring former tenant arrears are identified and pursued promptly to maximise income collection before tenancy termination.
Maintain appropriate and accurate records to comply with statutory and service wide reporting requirements.
Proactively monitor and report to the Senior Rent Income Officer in respect of service delivery, performance indicators and targets.
Share knowledge, learning and best practice with the team and to maintain an up to work with other agencies and departments such as Housing Benefits, DWP, Solicitors and the Courts in delivering an efficient and effective service.
Work closely with Finance and the Customer Services teams to ensure any rent related issues/requests are promptly actioned.
Adopt a customerfirst approach, ensuring that customers are treated with respect and courtesy and experience an accountable service.
Adhere to corporate standards of customer care in respect of answering correspondence, telephones and complaints and working to a "right first time" methodology
Undertake any other duties commensurate with the position as designated by the line manager.

The Successful Applicant:

Essential qualifications / memberships:

Housing related degree / qualification

Aptitudes / Abilities:

Excellent literacy and numeracy levels.
Excellent written and verbal communication skills.
Confident and capable communicator with the ability to inspire, engage and challenge
Ability to use a computer, eg Microsoft packages and capacity to successfully navigate support packages.
Knowledge of public sector housing issues.
Knowledge of rent management issues and experience in preventing and reducing rent arrears.
Understanding of housing and welfare benefits.
Customer service experience and the ability to engage with challenging customers
Ability to draft letters and reports to a good standard.
Ability to communicate and negotiate effectively with customers, colleagues, and partner agencies.
Ability to keep accurate case records.
Ability to work with minimum supervision, show initiative and make decisions.
Flexible approach with a "can do attitude"
Demonstrable empathy with the client group
Knowledge of housing legislation, good practice and current housing issues specifically in relation to rent recovery.
Awareness of Benefit and Welfare Reform Legislation.