Services Administrator - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job purpose:

To provide comprehensive and efficient administrative service to the clinical teams within the Neurorehabilitation Service.
To provide comprehensive administrative support in developing and organising training and

education programmes associated with the OCE.

To be responsible for the collation and input of data for the UK specialist Rehabilitation Outcomes Collaborative (UKROC), a national database for collating case episodes for inpatient rehabilitation.

General

Must at all times carry out these duties and responsibilities with due regard to the Trust's Equal Opportunities Policy and is expected to promote and implement the Trust's Equal Opportunities Policy.
Must at all times respect patient confidentiality and in particular the confidentiality of electronically stored personal data.
Must be aware of individual's responsibilities under the Health and Safety at Work Act and identify and report any untoward incident or accident or potentially hazardous environment.
Is required to familiarise him/herself with and comply with the Trust's policies and procedures.
Is required to attend relevant training courses and appropriate Trust and departmental meetings.

An opportunity has arisen for a motivated and dedicated Services Administrator to provide comprehensive administrative support in developing and organising training and education programmes associated with the OCE.

The post holder will also be responsible for the collation and input of data for the UK specialist Rehabilitation Outcomes Collaborative (UKROC), a national database for collating case episodes for inpatient rehabilitation.

This role will also provide comprehensive administrative support to the clinical teams within the Neurorehabilitation Service.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Principle Duties / Responsibilities

To provide administrative support to all inpatient and outpatient neurorehabilitation clinical teams within the OCE
Providing support for the courses when they are running by replenishing refreshments, dealing with ICT/technical problems, dealing with queries, and producing course materials and certificates.
To ensure that all information for the UKROC dataset database is entered efficiently and in an organised manner, adhering to strict monthly deadlines. To be responsible for the collation of this data to ensure that all information is correct and up to date.
The post holder will be responsible for covering the role of the receptionist in their absence.
To use a variety of hospital booking systems and databases.
To perform general office duties, such as; sorting post, distribution of administrative stock, etc.
To maintain paper filing systems for patient documents awaiting review for quality control.
To work flexibly, providing cover for other administration departments within the OCE as required
Demonstrate a calm confident telephone manner and be able to relay information to those where there may be communication difficulties.
To undertake any other duties required by arrangement with your line managers

Neurorehabilitation Duties & Responsibilities

To register referrals and book outpatient appointments for the day hospital service and therapy services, always ensuring accuracy using the hospital database (EPR).
To maintain accuracy ensuring clinical summaries, reports, referrals, and other documentation relating to the patient are correctly uploaded into the electronic patient record in a timely manner.
To type and distribute patient letters, reports and minutes as requested by the clinical teams, ensuring that all information is sent out promptly.
Receiving and taking relevant action on telephone calls from patients or clinical staff, other service providers as well as external professionals and following up on actions in a timely and polite manner.
To add orders for admission and schedule inpatient admissions using EPR so that the ward can admit patients promptly.