Service Coordinator - Poole, United Kingdom - Dovetail Recruitment

Dovetail Recruitment

Verified Company

Poole, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Coordinator Job in Poole

Dovetail Recruitment are excited to be working with a long standing client in Poole who are looking for a new Service Coordinator to join their welcoming team.

With great retention of staff due to their positive environment, fun company culture and lovely offices, this is a wonderful place to work and enjoy your role.

The successful Service Coordinator will be responsible for coordinating the activities of directly employed and subcontracted engineers, liaising with commercial/business customers, and seeing the process through from initial enquiry to invoicing of the customer, ensuring customers are kept up to date at all times and their great relationships are maintained.

This company have an excellent reputation within their industry.

Duties and Responsibilities of the Service Coordinator:

Ensure an excellent level of customer service and communication are given at all times
Liaise with customers, other coordinators and engineers to make sure there is effective cover for breakdowns, services and repairs
Contact customers to organise the service cover in sensitive breakdown areas such as hospitals
Hiring subcontractors to cover this service when additional team members are needed
Negotiation and rearrangement of workloads when needed to cover priority areas
Load jobs on the system to produce working programmes for field personnel and subcontractors
Check all service and commissioning reports
Ensure that invoices raised for customers
Prepare and issue monthly warranty analysis of reported problems
Feedback this analysis to Engineering Department

Experience and Knowledge: