Service Manager - Abergele, United Kingdom - Threeways Garage Ltd

Threeways Garage Ltd

Verified Company

Abergele, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Service Manager

Location:
Abergele, Conwy, LL22 7HT

Salary:
Competitive, DOE

Contract:
Full Time, Permanent

Are you already in the role or even a successful Workshop Manager / Controller, Service Team Leader, gifted Service Advisor or Master Technician looking to take the next step in your career?

As a company whose roots are firmly in the delivery of outstanding customer experience, our company believes in building long lasting relationships with its customers and employees based on trust and integrity.

Service Manager - The Role:

Working alongside a team of experienced professionals that are passionate about cars, motorhomes and caravans, our company is renowned for providing outstanding customer service levels.

Specialising in new and used car sales across a variety of franchises,as well as offering genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans, our company has become one of the top performers for the brands we represent.

Due to continued business growth and success, we are looking for a very talented and enthusiastic
Service Manager to work in our busy multi-franchised aftersales department.

_You will be responsible for;_

Developing the customer experience journey
Working closely with the Aftersales Manager and the wider Aftersales team to help manage the various aspects of the Aftersales Department
Liaising with Parts, Warranty and the flow of work through the workshop

The main aim is to maximise the utilisation, productivity and efficiency KPI's of the Aftersales department whilst maintaining high standards of customer care, working within specific targets and budget guidelines.

Service Manager - About you:

You should have proven experience of working in a busy franchised aftersales environment, be well organised, good with IT systems and have the ability to manage the customer service experience for the site.

You should be able to demonstrate your understanding of all aspects of an Aftersales Department
It is
_essential_ that you are well organised, with good numeracy, IT and literacy skills
Excellent people skills with the confidence to hold positive, productive team meetings with all staff and management aimed at improving business operations and department integration.

With the benefit of being a multi-franchised dealership you will have a wealth of management support from all our franchises so you can strive to continually improve the department's processes and profitability with a 'can do better' attitude.

What we offer you