Pia Coordinator - Liskeard, United Kingdom - Wildanet Ltd

Wildanet Ltd

Verified Company

Liskeard, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.
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Wildanet, building careers from the Southwest to anywhere._**
Job Title: PIA Coordinator

Benefits:

Company Pension/ Employee Assistance Programme for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexible working/ Hybrid working available (Minimum of 2 days in the office)/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed).

Location:
Liskeard or Redruth and Remote (Hybrid Working)

Salary:
£25,500 - £27,500 per annum

Role Purpose:
The PIA coordinator facilitates the project delivery, in line with the PIA contractual frameworks.

Main Responsibilities:

Coordination of works and project planning PIA related activities such as Network adjustments, Notices of Intent, Whereabouts Tracking, forecasting etc.

Ensuring workflow is prioritised and addressed in line with given product timescales. The PIA Coordinator will be key in strengthening the business relationship with our infrastructure build partners (PIA/Contract Labour).

The role holder will represent our business in all that they do so they will need to demonstrate our passion for connecting Cornwall, and the Southwest.

Key Activities:

While duties and responsibilities will vary, they typically include:

Assign tasks to internal teams and assist with schedule management of PIA activities.
Submission of all appropriate PIA product requests; Network adjustments, NOIs, build complete, coop ancillary requests etc.
Assessing viable routes and adjusting notices of intent based on fieldengineering feedback and direct request from line management.
Liaising with operations staff, field engineering teams, directlabour gangs and build partners to facilitate a compliant approach to FTTP network delivery.
Working crossdepartment to ensure that all works are scheduled and delivered on time and budget.
Monitoring case progression and escalating through given channels if resolution cannot be reached within contractual delivery dates.
Managing defects (Candid reports) and ensuring that work is scheduled as a priority to resolve.
Updating and running reports associated with PIA consumption rates, including forecasting, costreports and build pace
Creation and submission of network adjustment work packs (A55s)
Influencing and promoting a consistent compliant approach within the PIA contractual framework.
Works coordination activities in line with project delivery requirements.
Supporting wider team to attend PIA License Review meetings

Essential Person Specification

Knowledge:

Awareness of FTTP network infrastructure build programs
In depth knowledge and awareness of Microsoft 365 product
Interpretation of GIS network build files (desirable)

Skills/Attributes:

Excellent communication skills, both verbal and written
Developed analytical skills
Ability to prioritise workload in a changing environment
Team player
Flexible
Adaptable
Time management skills
Able to extract and act upon information
Able to follow instruction
Negotiation skills

Experience:

Experience in a role that demanded a strong level of IT literacy
Extracting information and creating reports
Experience of working within a heavily governed industry with high levels of compliance
Working to deadlines whilst maintaining quality and accuracy

The following experience is desirable but not essential: