Transactional Support Coordinator - Manchester, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Overview
To support the provision of Purchase Cards across Technical Services.

Responsible for the administration for users, forms, uplifting of limits / categories, investigation into declined transactions and coordinating leaver actions.

To provide a seamless transfer of information from Maximo 7.6 into Concur to allow financial reconciliation within SAP.

To coordinate, track and resolve errors with the interfaces from Maximo 7.6 into SAP.


Main Duties

  • Reviewing the weekly Maximo spend report for Pcard transactions reported via MiJobs into Maximo.
  • Acting as a Proxy user transferring the information for each Pcard user from Maximo into Concur by matching the information and attaching the necessary receipts.
  • Exception reporting of any transactions present in Concur but not present on the Maximo report
  • Following up with Pcard user / Line Management to ensure missing documentation / transactions are submitted and information entered into Maximo on their behalf.
  • Logging of Concur account creation requests to ensure all pcard users have the necessary accounts to ensure a smooth transition of spend to allocation.
  • Review of daily training reports and updating of the training planner to ensure cards are released to employees only once training has taken place.
  • Management of daily uplift requests of transactional and monthly spend limits to ensure pcard users can make the required approved purchases to complete their works.
  • Management of daily category change requests with finance director approval to open cards up to make purchases with suppliers who hold specialist or necessary items.
  • Management of investigation of declined transactions, checking the business account portal to identify the reason for the declined transaction and taking the necessary action to rectify.
  • Creation of the weekly active card holder list to ensure tracking of all active employees who hold a purchase card within the business.
  • Monitoring leavers reports to ensure cards are cancelled when needed and requesting delegate access for leavers Concur account
  • To create and provide MI for regular and adhocbusiness spend reporting
  • Mailbox Management of the Pcard mailbox ensuring all queries are responded to within the business SLA's.
  • Liaising withfinance and fleet teams in relatioin to parking costs and toll accounts to ensure both have necessary funds to allow the business to run smoothly.
  • Daily reports are issued by Wipro which contain errors to date, these are split into 11 categories for each interface:
  • Labour; PO creation; PO change; Goods Issue; Receipts; Sales Order Creation; Supplier invoice; PO Approval; Level 2 WBS Create; Customer Master & Supplier Master
  • Reviewing errors that have occurred, identify the root cause issue and take the necessary corrective action to resolve error.
  • Liaise and coordinate resolution activity with the relevant parties to take the corrective action to resolve the error.
  • Submit reprocessing requests and data remediation requests via IT Service Now, and manage processing through to successful completion:
  • Requires ability to work with: Back office Operations; Business Finance; SSC; Third Party Vendor System Support; Controllership Function/Internal & External auditors.
  • Critical to maintaining control & governance of the overall process
  • Completing transactional reconciliations between Maximo & SAP.
  • Reviewing discrepancies and taking the necessary corrective action to align the systems, working with: Back office Operations; Business Finance; SSC; Third Party Vendor System Support; Controllership Function/Internal & External auditors.

What we are looking for

  • Experience or knowledge of Maximo CAFM system (desirable but not essential)
  • Experience or Knowledge of Concur expense system (desirable but not essential)
  • Experience in using online banking platforms (desirable but not essential)
  • Experience of dealing with business Purchase Cards or expenses (desirable but not essential)
  • Exceptional attention to detail
  • Ability to work on own initiative to a high level of accuracy and to meet deadlines
  • Confident user of IT systems, including proficiency in MS word, MS Excel and MS Powerpoint and comfortable with numerical reasoning.
  • Must have a flexible approach to working
  • Ability to manage own time and prioritise workload
  • Relationship building skills in particular to be a selfstarter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required


  • Customer Care

  • Capable of delivering results and meeting customer expectations
  • Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises
  • Takes ownership and shows resilience in the face of setbacks or pressure.
  • Displays a 'can do' attitude to challenges that the team face, taking a logical and common sense approach, alwa
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