Field Service Specialist - Belfast, United Kingdom - Axiom Software Solutions
Description
Job Description:
Job title:
Field Service Specialist
Location:
Belfast, UK
Duration: 6+ month contract with Inside IR35
Field
Service Specialist:
JOB SUMMARY
1) Minimum five years experience in a deskside / field services / site support role
2) Good standard of spoken and written English
3) Experience of working with European or US-based multinational corporations, preferably financial services
4) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage)
5) Eligible to work in the target country
6) Must be prepared to work 5 days per week onsite (not remote)
7) Participate in shift rotas (office hours) and on-call rota (out of hours)
8) Must be prepared to join rota to cover public holidays when required
Essential Duties and Responsibilities
Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards.
Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to ensure customer satisfaction
Must be able to manually lift up to 15kg when moving and repositioning personal computers and ancillary equipment
Participate in team projects as requested (upgrades/rollouts)
Use of IT ticketing systems to respond to end user issues
Videoconferencing experience including operation, call set-up and equipment
Smart-hands support to 3rd line remote teams
Technical Skills and Personal Abilities
Strong analytical and troubleshooting skills
PC hardware troubleshooting (Dell/HP/Lenovo)
MS Windows build and support
Apple Mac build and support is an advantage
Software installation/troubleshooting
Experience performing technology refreshes
Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair
Asset tracking - Weekly tracking of New/Deployed Asset, Lost/Stolen Assets
Stock room management
Basic support inVideo conferencing equipment
Hands on experience in server-side workstation maintenance like upgrading and patching activities.
Basic Knowledge of Network & Telephony Support
Demonstrate initiative and act independently to resolve problems
Ability to work with customers and achieve successful outcomes in handling difficult situations
High level of personal integrity with accountability for results
Customer focused - Customer is #1 attitude
Detail oriented
Education / Expertise
Technical degree (BSc or MSc)
Minimum 5 years of experience in hardware, software and basic network troubleshooting in a Deskside/Field Service support environment.
Technical Certification will be an added advantage
Skills:
Customer Satisfaction, Customer Focused, Software Installation, Ms Windows, Accountability, Customer Service, Scala, Customer Focus, Mentoring, Technical Skill, Technical Skills, Strong Analytical
About Company
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
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