Student Services Officer - York, United Kingdom - English In York

English In York

Verified Company

York, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We're looking for an organised and enthusiastic Student Services Officer to join the friendly team at our established English language school in York city centre, as soon as possible.

This will be a busy and interesting role with varied responsibilities.

Working at our front desk means you'll be the first person our international students meet when they arrive in school, so you'll be friendly, warm and welcoming.

You'll be supporting our students with their welfare needs, social activities and any queries they have, so you'll need to be empathetic and enjoy helping people, as well as sensitive to the needs of students from other cultures.

You'll also be helping our Accommodation Officer with selecting and checking our homestay providers and will enjoy meeting and getting to know new people.

You won't necessarily need experience in this type of position, but you will be hardworking, positive, and flexible, and you'll definitely need good computer skills and a confident telephone manner.

You'll need to be a fluent communicator in English; a second language would be great, but it's not essential.

As our Support Services Officer, you will:

Support student welfare needs, help to address any problems or issues, maintain regular communication with students throughout their stay with us.
Arrange the school social programme including booking venues, arranging staff to accompany activities, and collecting payments.
Book group social activities, coach transport, airport transfers, bus passes, lunch arrangements as required, liaising closely with the Sales and Academic teams.
Complete general course administration including preparing new student welcome packs & certificates.
Maintain positive working relationships with homestay providers, communicating with them regularly and professionally, supporting the Accommodation Officer as required.
Develop positive relationships with students during their stay in York and support their welfare as required.

Job Types:
Full-time, Permanent

Salary:
£21,000.00-£23,000.00 per year

Schedule: