Customer Service Specialist - Accrington, United Kingdom - The Senator Group

The Senator Group

Verified Company

Accrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Specialist
Based at
Altham, Nr Burnley

Competitive Salary + Company Benefits.

The
Senator Group is one of the UK's largest design led manufacturers of contract furniture with manufacturing sites across East Lancashire and the US.

Employing 1,300+ staff, we design, manufacture and distribute our innovative products to over 70 countries to sectors including; Corporate, Leisure & Hospitality, Education and Healthcare.

We currently have a great opportunity for an experienced, enthusiastic
Customer Service Specialist to join our team responsible for dealing with a wide range of customers handling everything from, general enquiries, sales order entry through to a full office installation; ensuring high levels of Customer Service are achieved at all times.

The Role:

Establishing and maintaining a strong professional relationship with external sales teams and customers.
Coordinating large corporate and government projects, heavily involved with the full turnkey operation from start to finish.
This role provides the link between, external sales team, customers, suppliers, and internal departments.
Completing all relevant paperwork and administration.
Other ad hoc duties as required.

The Person:

Previous Customer Service experience.
Experience using excel / Order Processing with high levels of accuracy and concentration.
An excellent telephone manner, polite, friendly and informative.
Able to react quickly to all customer enquiries and offer solutions.
Excellent verbal and written communication skills.
Computer literate with strong IT skills.
A professional approach needed to deal with complicated situations but to remain calm under pressure.

Working Hours:
Monday to Thursday 9am - 5pm & Friday 9am - 2:30pm.

Benefits Include: