Patient Support Advisor - Newcastle upon Tyne, United Kingdom - Queensway Orthodontics - Jesmond

Description

What the role involves:


We are currently looking for a Patient Support Advisor/Receptionist to work at our Jesmond site,this role is a full time apprenticeship position.
Here are just some of the reasons we think you will want to come and

work with us at Queensway Orthodontics:

• First orthodontic practice in UK to be certified CSR Gold for our team

- work supporting charity, community and protecting the environment

• First practice in the UK to offset plastic used in our invisalign cases.
• Unique partnership with Kidscape antibullying charity
• Charming, witty and talented team
• Largest Specialist Provider of Invisalign in the UK
• Exceptional career opportunities with lots of flexibility we have seen team members go on to be Orthodontic therapists, teamleaders, managers and complete lots of training courses and qualifications all supported and rewarded
• Amazing, all digital practices with lots of gadgets and cool stuff
• In house CPD programme and access to online CPD platform for all your training needs
• A nice hoodie and reusable coffee cup because the small things matter

Everyone says they are great though don't they?
Don't just take our word for it. Here is what some of our existing team

members:
"I've worked at QO for 3 years. I joined as a nurse and then moved into a compliance role. I love it. you never get two days the same." Caroline - Clinical Govanance Co-ordinator.

"Queensway has always been a place of opportunity for me. I was hired 5 years ago and ive just moved into my 5th job role, I love to explore how I can change Queensway for the better, and the people I work with are amazing too" Chantelle - Business Operations Coordinator.


By the way, our patients think we're great too.
We have 600+ five-star reviews

AND we were voted best place to work in the North East in 2018


So what is in it for me?
All the usual stuff, we think we run a relaxed, super safe and well
organised practice but that should go without saying. We also know that
our team need looking after so how does this sound:

• Part of the Better health at work programme
• making sure we are doing all we can to look after the health and wellbeing of the team

• Perk box benefits

• LOADS of discounts at all your favourite food, shopping and travel destinations as well as a free online GP services and mental health support.
• Life insurance (because well, you know)
• Paid volunterring and study days
• Personal finance training (we think you should know about pensions and mortgages and want to help our team make good decisions)
• Paid time for cancer screening appointments.
• Additional annual leave for every 5 years of service.

OK, we will even put money in your account via a transparent pay scale
that reflects skills and responsibilities, with fantastic career development
opportunities. (But we know that a great job is more than just money).


So what do I need to do?
Get in touch - really simple. Even if you just want to find out more, are
thinking about a change, want to keep in touch or ready to make the next
While you are thinking about it you can meet our existing team, see some
of our amazing patients' stories and Queensway Stars, discover all our

• Essential Experience:_
• Excellent spoken and written communication skills
• Experience of working in a fastpaced, customer focused environment
• Proficient computer skills in outlook, word and excel
• Beneficial Experience/Qualifications:_
• Experience in either a nurse or receptionist role
• Experience of using patient relationship management (CRM) system
• Desirable skills are:_

- showing high attention to detail.

• Ability to work independently
• Focused
• Ability to learn and acquire new skills