Customer Service Advisor - East London, United Kingdom - MMP Consultancy

MMP Consultancy
MMP Consultancy
Verified Company
East London, United Kingdom

2 days ago

Tom O´Connor

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Tom O´Connor

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Description

MMP Consultancy are looking to recruit a Customer Service Advisor on a Temporary basis to join a fantastic Housing Association based in East London.


Role Purpose:

  • To provide a professional and welcoming reception service at our head office for corporate visitors and residents.
  • To provide an efficient, friendly, and wellinformed telephone and facetoface service responding to queries, problems and requests from residents covering a range of areas including repairs, housing, rent and lettings.
  • To provide general administrative support to the business including but not limited to invoice processing, post, mail mergers.
  • To log and process repair requests liaising with contractors and allocate parking bays and manage enquiries including waiting list and bay swaps.

Skills and Knowledge:

  • Ability to share complex information with a wide selection of callers, many who do not speak English as a first language.
  • Able to sensitively deal with challenging situations and complaints from customers.
  • Good face to face communication skills
  • Proven listening skills.
  • Good administration and organisation skills
  • Able to prioritise work and manage conflicting deadlines.
  • Good written communication skills
  • Organised with a high level of accuracy and attention
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