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Receptionist - Liverpool, United Kingdom - Quest Liverpool City Centre

Quest Liverpool City Centre

Verified Company

Liverpool, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Quest Apartments Hotels _has over 170 properties in Australia, New Zealand, Fiji and the United Kingdom. You'll find a Quest Apartment Hotel in regions and cities, close to head offices, business centres and major tourist destinations.

The position presents a great opportunity to work in a well-established, dynamic, and friendly growing team environment, under the banner of the highly successful and established Quest Group brand.

_ Quest Liverpool City Centre_ are seeking a confident Receptionist to become part of our team. Our property operates 24/7; therefore the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available.

As a Front Office Receptionist, you will be required to:

Offer a warm welcome and departure experience to our guests in accordance with the Company's standards, while providing reliable information and support services throughout their experience with us
Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests' needs, travel purposes, plans, etc.
Take initiative in accommodating the customers' needs in a resourceful manner (internal and external clients)
Be proactive in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts

Ideally you must have:

Previous experience in the customer service sector
Knowledge of RMS is desirable, otherwise training will be provided
Proficient level of IT systems
Fluent English, both verbal and written (bilingualism is highly desirable)

In return, we will provide you with:

A competitive Salary and genuine career opportunities within our business
Valuable training sessions on RMS, along numerous other learning and development opportunities
Great benefits, including 28 days annual leave (including the 8 English bank holidays), discounted hotel rates across Europe and a Perkbox membership

About Us- The Ascott Limited_ is one of the largest international lodging owner-operators based in Singapore.

Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa.

With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals.
If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you.

INDFOH