Customer Service Representative - Solihull, United Kingdom - BNP Paribas

BNP Paribas

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER SERVICE REPRESENTATIVE (

JOB NUMBER:
OPE002639)

Customer Support Colleague

Hybrid working in Solihull - a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Full time & Permanent (includes evenings and Saturdays on a rota basis)

Competitive Salary of £22,000pa + Bonus & Benefits
- _______________________

A bit about us:

At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We're here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners and the wider community. That's why we live by our values of we're positive, we're brave and we own it.

The Role:
As a Customer Support Colleague, you will be working within our Collections department.

This is a telephone-based, customer centric roles where you will be speaking with customers to understand their individual circumstances, listening closely so that you can determine the best way to support them.

Your specialist focus will be customers in arrears and your role will be to find the best possible outcome for them, to change their lives for the better.

You will display empathy over the phone and make sure to end the call with a positive outcome for the customer.

Key Responsibilities:

Speaking with customers over the phone via both inbound and outbound calling
Empathising and engaging with customers, getting them to tell their story and explain their situation
Offering positive solutions to customers with arrears
To deliver a professional and consistent level of customer service
To develop repayment plans that are sustainable for each customer's needs
Keeping internal systems up to date

Skills & Attributes:

Ability to empathise and actively listen to customers
Previous experience in customerfacing roles
Ability to communicate with customers clearly and confidently over the phone
Ability to prioritise and organise workload
IT Skills

Could this be you?

BNP Paribas Personal Finance believe it's a positive attitude and passion to make things happen that matters most.

What's in it for you?

Primary Location:
GB-ENG-Solihull

Job Type:
Standard / Permanent

Job:

CUSTOMER RELATIONSHIP MANAGEMENT

Education Level:
Not indicated

Schedule:
Full-time