Customer Service Assistant Apprentice - Doncaster, United Kingdom - ŠKODA Apprenticeships

ŠKODA Apprenticeships

Verified Company

Doncaster, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team

The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary.

Some duties on a day-to-day basis may include:

Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Upselling; Promoting the sale of accessories and service plans

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

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Training provided:_

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

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Qualifications received _

On successful completion of the one-year programme you will receive the following:

Level 2 Customer Service Practitioner Standard
Brand specific certifications
Scotland, Northern Ireland, Wales: Framework _
Level 2 / Level 5 Customer Service Apprenticeship
Brand Specific certifications

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Desired skills _

Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.

Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering

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Future prospects _

Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles.

This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward.

Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship.

Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

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Minimum entry requirements _

'Equivalent' grades include:

BTEC first diplomas and certificates
OCR Nationals

Key Skills Level

NVQs
Essential Skills (Wales)

Functional Skills Level

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

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Please note:_

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. If you have any questions, please contact us on

Job Types:
Full-time, Apprenticeship

Salary:
From £211.20 per week

Work Location:
In person