Receptionist - Birmingham, United Kingdom - Browns Recruitment Group

Browns Recruitment Group
Browns Recruitment Group
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position:
Receptionist (Facilities Assistant)

Location:
Birmingham, United Kingdom


Status:
Full-time, On-site


Overview:
Our client is looking for a Receptionist role located in their state-of-the-art modern office in the heart of Birmingham.

As a key member of the Facilities Management Team, you will report directly to the Office and Facilities Manager, joining a close-knit and welcoming team.


Responsibilities:


Reception and Hospitality Services:


  • Professionally greet and welcome visitors.
  • Manage incoming calls and relay messages accurately.
  • Assist with administrative tasks.
  • Ensure meeting rooms are prepared for visitors.
  • Support in coordinating events.

Customer Service:


  • Provide excellent customer service to visitors.
  • Efficiently handle telephone calls and inquiries.
  • Arrange hospitality and catering services.
  • Manage meeting room setups.
  • Assist in event coordination.
  • Book hotels and train tickets.
  • Perform general administrative duties.

Switchboard/Reception:


  • Handle telephone calls promptly and efficiently.
  • Take and relay accurate messages.
  • Courteously interact with visitors.
  • Manage room and hospitality bookings.

Hospitality:


  • Set up meeting rooms.
  • Arrange hospitality and catering.
  • Supervise and assist at events.
  • Manage diaries and plans.

Customer Service:


  • Address customer inquiries promptly.
  • Anticipate and meet customers' needs.
  • Maintain awareness of health and safety requirements.
  • Report health and safety concerns to the Office and Facilities Manager.
  • Participate in onsite health and safety audits.

Visitor Management:


  • Register visitors with correct lanyards and access passes.
  • Record information accurately in systems.
  • Adhere to physical security policies.

Team Collaboration:


  • Support facilities team as needed.
  • Adapt to different working scenarios.
  • Communicate clearly with employees at all levels.

Qualifications:


  • Previous experience in a similar role.
  • Strong communication and interpersonal skills.
  • Excellent organizational abilities.
  • Ability to work independently and collaboratively.
  • Familiarity with health and safety protocols.
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