Customer Service Officer - New Malden, United Kingdom - The Royal Borough of Kingston upon Thames

The Royal Borough of Kingston upon Thames
The Royal Borough of Kingston upon Thames
Verified Company
New Malden, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Employer
Kingston Council


Location(s)
Other


Other Location
New Malden Library


Contract Type
Permanent


Working Hours
Full Time


Grade
C+2


Hours Per Week
36


Salary Range
£24,804 - £25,629


Salary Basis
Per annum


Leave Entitlement
25 days


Application Deadline
19/08/2023, 23:55


About the Borough


This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage.

Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.


Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston's people are innovative and entrepreneurial, and have a strong sense of community pride.

The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.


We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston's key strength.

The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic.

Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.


Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough.

In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.


About the Role

Purpose of the job - To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.


What the job actually requires

  • To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of selfservice to customers, assisting customers to use it and answer customer enquiries and support customers with ICT
  • To promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays
  • To work flexibly across branches and provide cover in other libraries as required
  • To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for
  • To lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits
  • To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building

Working pattern:

Week 1:
Monday 9am-6pm Tuesday 9am-6pm Thursday 9am-6pm Friday 9am-6pm Saturday 9am-5pm

Week 2:
Monday 10am-8pm Tuesday 9am-6pm Thursday 9am-6pm Friday 9am-6pm


About Us
You will be part of the Culture and Heritage team within the Council working within the Library Service.

We are in the process of great transformation, breaking down silos, working on an exciting programme making the borough a destination place for culture and heritage.

Kingston Library Service is continually transforming.

We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners.

We are actively looking to help engage, enable and empower our communities, working collaboratively with partners.

Part of this work is the development of the Community Hubs initiative which you will play an active part in.

We have a successful digital offer which goes from strength to strength and is recognised within the wider community. It has been acknowledged that culture is critical to health and wellbeing, the local economy and regeneration projects.

We have an extensive activities programme for all ages, which you will play a role in supporting, assisting
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