Results Administrator - London, United Kingdom - King's College Hospital NHS Foundation Trust

King's College Hospital NHS Foundation Trust
King's College Hospital NHS Foundation Trust
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The department of Sexual Health & HIV is one of London's leading integrated contraceptive and sexual health services seeing more than 50,000 clients a year in our busy walk-in and specialist appointment clinics over two sites, Denmark Hill and Beckenham Beacon.

The department comprises a Sexual Health and HIV Centre for King's College Hospital.

This is a purpose-built facility offering a full range of open-access, walk-in sexual health services and the management of sexually transmitted infections.


An exciting opportunity has arisen for x2 Results Administrators to manage the results process at Camberwell and Beckenham Beacon Sexual Health Centers within King's College Hospital.

You will coordinate the results processes within the departments of sexual health and HIV in accordance with Trust policy and procedures - ensuring confidentiality is maintained.

Your role will include being the first point of contact for enquiries for the health improvement team and results service.


This is a great opportunity for applicants who have the requirements for a Results Administrator within the department of Sexual Health & HIV.


You will be responsible for the daily management of positive and negative results which involves, liaising with the laboratories, Interpreting results and recording the associated action on the administrator's database across sites (Camberwell sexual health centre and Beckenham Beacon).

You must be hard working, meticulous and able to pay attention to details. You must be able to multi-task and prioritise your workload. You must be able to build relationships within the MDT and the Wider staff team.

You should have some knowledge of sexually transmitted infection and able to communicate this sensitively to patients who are anxious.


King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London.

The Trust provides a full range of local and specialist services across its five sites.

The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do.

By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.


We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan.

In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.

Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Main duties and responsibilities

  • To be responsible for the daily management of positive and negative results which involves, liaising with the laboratories, Interpreting results and recording the associated action on the administrator's database across sites (Camberwell sexual health centre and Beckenham Beacon).
  • To recall patients by letter, text or phone who have been diagnosed with one of the following sexually transmitted infections that may require treatment; Chlamydia, Gonorrhoea, Syphilis, HIV, MSU, Hep B & C. This involves retrieving and taking action on medical notes
  • To liaise with the laboratories and departmental multidisciplinary team (Nurses, Doctors, CSWs and Administrators) regarding missing, outstanding or queries around patients' tests.
  • To provide information regarding referral process and services as requested by external agencies such as GPs, other hospitals and clinics.
  • To give negative and positive STI results via 'results by text and and/or letter' and deal with any associated questions that the patient may have and where appropriate refer to a senior team member for further action.
  • To handle phone queries and give result over the phone.
  • To book appointments for patients who have been recalled and answer queries patients may have regarding their care.
  • To be responsible on a daily basis for documenting in patient medical records any care, treatment or actions taken as required.
  • To develop and maintain an electronic database system for the delivery and recording of positive STI results including HIV from virology and microbiology. Documenting date, time, patient demographics, STI, issuing lab, contact name and extension / bleep.
  • To provide administrative support for the partner notification process and to refer complex partner notification tracing for HIV, Syphilis, Hepatitis B & C to t
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