Debt Controller - New Milton, United Kingdom - Mainstay
Description
Job Advert:
Job Role:
Debt Controller
Location:
Hybrid role -Free Parking, 10-15 minute walk from New Milton Train Station
Hours: 35 hours per week - Monday to Friday
As a Debt Controller you will contribute to our vision of being the UKs favourite property manager by:
- Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments.
About You
- As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution.
- You are passionate about improving levels of service, and keen to support change and continuous improvement.
- Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously.
Main Responsibilities
- Credit control in accordance with Debt Collection procedure for all England & Wales managed properties
- Responding to solicitor queries and providing any requested documents to assist in the recovery of arrears
- Recovery of all Housing Association Debt
- Recovery of all Landlord/Developer voids
- Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
- All customer communications are responded to appropriately and in line with service level agreements.
- General administration tasks required for debt control functions and recording actions
Diversity
**Ready to Apply?
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