Service Designer - London, United Kingdom - UK Export Finance

UK Export Finance

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £43,890 - £54,340

A Civil Service Pension with an average employer contribution of 27%
Job grade:
Senior Executive Officer
Contract type:
Permanent
Business area:
Digital, Data and Technology
Type of role:
Digital
Working pattern:
Flexible working, Fulltime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Westminster, LondonAbout the job

Job summary:

The Digital, Data and Technology (DDAT) directorate has recently been established in UKEF, drawing together the expertise in digital currently within the organisation to provide representation of digital services, user centred design, analytics and technology at the highest levels. The areas with the directorate work closely with all areas of the business such as the Business Group, Operations and Strategy and Policy.

Job description:

UKEF is committed to be a more customer-centric organisation, making it easier for customers to deal with us, offering improved response times, quicker decision-making and improved case-processing.

To enable this, UKEF is committed to using digital as a primary means for managing relationships with a wider range of stakeholders.

Focusing on developing end-to-end services that meet user need and enable business outcomes, this is an exciting new role showing the growth and drive of UKEFs digital ambition.

This role will design services for UKEF that meet users' needs and the Service Standard.

They'll work with multi-disciplinary teams to improve and design new or existing services, researching with both internal and external users taking into consideration the service design from a digital and non-digital perspective.

Person specification:

A service designer will lead on the design for user centred services, based on evidence of user needs and organisational outcomes

You will:
- work with Service Owners, Product Managers, User Researchers, Business Analysts and Developers as part of a multi-disciplinary team
- have responsibility for design across complex services, ensuring services are outcome based and delivering against user needs
- lead on the development of design concepts for services, leveraging common component design patterns from across government, iterating based on research and insights
- create prototypes to share design concepts and support user research
- provide expertise to the team in accessibility requirements and inclusive design
- help set direction and embed good practice within teams
- make important decisions based on research and understand how this research impacts others
- represent service design for UKEF at cross-government and internal assessments against the Service Standard

This list is not exhaustive; you may be required to carry out additional duties according to business need.

Behaviours:

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Changing and Improving
Delivering at Pace
Working Together

Technical skills:

We'll assess you against these technical skills during the selection process:

Technical
short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance). As well as further technical questions.

Benefits:

Alongside your salary of £43,890, UK Export Finance contributes £11,850 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details:

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Experience
Technical

Question -
_"How do you balance the need for security and privacy with user-centred design principles when designing services?"._
If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:

Behaviours/Technical/Experience
formal panel interview where you will be interviewed across all four behaviours highlighted and your technical ability to successfully carry out the role.

-
Technical

short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance). As well as further technical questions.

Feedback will only be provided if you attend an interview or assessment

Security:

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements:

This job is broadly open to the following groups:

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