Junior Product Owner - Birmingham, United Kingdom - NatWest Group

NatWest Group
NatWest Group
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.


This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Junior Product Owner

  • If you have a passion to design, run and deliver the digital banking of the future, this could be the role for you
  • You'd be joining the newly formed team covering 3 customer journeys onboarding new to bank business customers, opening additional accounts, and registering for digital banking
  • This is your opportunity to support the delivery and implementation of our improved customer journeys

What you'll do:


As a Junior Product Owner, you'll support a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise.


Day-to-day, you'll be:

  • Working closely with other journey developers within a crossfunctional agile team to support discovery, building, testing and monitoring of our customer journeys
  • Monitoring competitor activity across the journey portfolio, analysing data and insights to understand customer needs, to help drive business benefits
  • Supporting the management of incidents effectively, and looking for opportunities to increase resilience within the customer journey
  • Undertaking intelligent risk taking to keep our customers and the bank safe
  • Striving to deliver a worldclass customer experience and placing the customer at the heart of all we do

The skills you'll need:


We'll also expect:

  • Experience of driving and delivering innovative ideas through Agile ways of working, looking at harnessing digital and technological advances that truly benefit our customers
  • The ability to identify and envision what the future of digital banking could look like
  • A proven ability to adapt to quickly changing environments
  • A talented communicator who can inspire and engage a variety of both customers and colleagues
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