Ict Digital Apprentice - Okehampton, United Kingdom - BIT Group

Description

Job Type:
Full Time - 13 month Apprenticeship


Training Provider:
BIT Group

*Vacancy posted on behalf of a Multi-Academy Trust in the Okehampton Area

• We're searching an ambitious ICT Digital Apprentice

Duties include:

providing assistance to end-users by troubleshooting and resolving hardware, software, and network-related issues via phone, via our ticketing system, or in-person and system maintenance.

The Apprentice will be based at Okehampton College but will be expected to work across any of our 17 schools to assist where required.

WHAT YOU'LL BE DOING

• Technical Support: Provide assistance to endusers by troubleshooting and resolving hardware, software, and networkrelated issues via phone, via our ticketing system, or inperson.
• System Maintenance: Assist in the setup, configuration, and maintenance of computer systems, including hardware installation, software updates, and security patches.
• Network Administration: Support the IT team in managing and monitoring the organization's network infrastructure, including switches, routers, firewalls, and wireless access points.
• User Account Management: Support the administration of user accounts, including creation, modification, and termination of accounts, password resets, and access permissions.
• IT Documentation: Help maintain accurate documentation of IT procedures, configurations, and troubleshooting steps for future reference.
• IT

Asset Management:
Assist in tracking and managing IT hardware and software assets, including inventory management and license compliance.

• Technology Research: Stay up to date with the latest technology trends and advancements, providing insights and recommendations for improving IT infrastructure and processes.
• Communicate effectively though digital channels
• Assist with digital operations and digital change projects
• The postholder must be prepared to undergo Enhanced Disclosure and DBS checks and obtain any other statutorily required clearances.

What training will the apprentice take and what qualification will the apprentice get at the end?

• Apprentices will achieve the Information Communications Technician L3 Apprenticeship, as well as having the chance to study towards industry recognised certifications including CompTIA A+, Cloud Essentials+ and ITIL v4 Foundation.
• Training is completed through our online classroom environment, with monthly one to one support from a dedicated tutor, as well as a virtual fortnightly day release for Knowledge Training from our dedicated training team.
• Functional Skills in maths and English, if required.

What is the expected career progression after this apprenticeship?
Apprentices who complete this programme potentially could progress to Network Engineer L4 or Cyber Security apprenticeships.


Requirements and prospects

We understand an apprenticeship is just the start to what we hope will be a long and prosperous career in IT.

In fact, many of our staff started off as an apprentice themselves We're looking for an individual that is keen not only to learn and develop but grow with the company over many years.

The Apprentice must be prepared to undergo Enhanced Disclosure and DBS checks and obtain any other statutorily required clearances.


Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Initiative


Qualifications
GCSE or equivalent 5 GCSEs including Maths & English (Grade 4/C) Desired


Job Type:
Apprenticeship


Salary:
£20,258.00 per year


Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Work Location:
In person