Customer Services Officer - St Helens, United Kingdom - St. Helens Council

St. Helens Council
St. Helens Council
Verified Company
St Helens, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Description:


Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support.

We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey.

Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as A Customer Services Officer

An exciting opportunity has arisen for a highly motivated individual who wants to play a key part in the delivery of customer services to the residents of the borough.

Our Customer Team provide a single point of contact and deal with a wide range of enquiries either in the Contact Centre or our Customer Hub located in the Town Hall.

We are looking for an individual with skills and experience as follows:

  • Experience of working within a customer-focused front-line service, preferably in Local Government
  • Good telephone and communication skills
  • The ability to deliver high quality, customer focused advice
  • Experience of using CRM systems and call handling software
  • Good problem solving and decisionmaking skills


St Helens is a strong and resilient Council, which respects and values the individuality and diversity that every employee brings to the Council.

We seek to create a positive and open working environment. Employees will receive a wide range of benefits which include

  • Attractive salary, retention, and relocation package
  • Excellent pension scheme
  • Free Car parking facilities

Interviews:
Wednesday 1st May

Interested to Find Out More?
You can review our full job description details, and person specification information here.

Thank you for your interest in working for us.

Equality & Diversity

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7

Nolan Principles:
Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
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