Healthwatch Community Engagement Officer - Rotherham, United Kingdom - Healthwatch Rotherham

Healthwatch Rotherham

Verified Company

Rotherham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

How to apply

Purpose of Post

To raise awareness of the Healthwatch Rotherham service, working with community groups, forums and hard to reach communities to seek feedback on health and social care services and issues, as well as strategic matters.

You will develop and deliver a programme of engagement, reaching out to all communities in the borough, with a particular focus on those that may be seldom heard.

You will meaningfully investigate and accurately capture people's needs, experiences and opinions so that Healthwatch can effectively drive improvements to health and social care services.

Working with the Information & Campaigns Officer you will provide information and signposting services to residents.

You will maintain an evidence base which you will use to promote the patient voice and influence decision-makers to improve services.

KEY DUTIES AND RESPONSIBILITIES:

Develop and deliver a quarterly engagement plan in line with the services KPI's and quality framework.
Represent Healthwatch at strategic meetings, public events and other media opportunities.
Build meaningful relationships with the community to create opportunities for engagement
Engage with voluntary and community sector (VCS) agencies to coordinate joint ventures for events, workshops, surveys and consultations
Gather feedback from local residents on their views of Health and Social care services in Rotherham
To identify community issues, needs and problems within health and social care and accurately record the data, looking out for trends.
To promote the REFERNET referral system to partner organisations, enhancing referral pathways within the health and social care sector
To visit health and social care services to see and hear firsthand how services are provided and report findings and recommendations
To support and actively participate in stakeholder events and public consultation meetings, exhibitions and conferences in various locations
Contribute towards the management of the Healthwatch Rotherham's website and social media platforms
To contribute to the production of evidence based reports, including the Healthwatch Rotherham Annual Report
To contribute towards updates for the Healthwatch Rotherham Steering Group in line with the work plan
To undertake specific identified projects and any other duties consistent with the nature and level of the post as assigned by the Healthwatch Rotherham Manager
To submit a monthly report to the Healthwatch Rotherham Manager updating on targets achieved and work completed.

Other duties:

To contribute to the Healthwatch team and collaborative working with Citizens Advice Rotherham & District (CARD) by participating in staff meetings, away days and other events as necessary
To work with and support the training of Healthwatch volunteers as appropriate
To manage volunteers working in a community Engagement role
To liaise with other local and national Healthwatch services to identify best practice in Engagement strategy, research, information gathering and publicity

Professional Development:

To stay up to date with local, regional and national policy and strategy relating to health and social care
To attend training courses as agreed with, or determined by, the Healthwatch Rotherham Manager
Complete core training set by the Training Manager at CARD

Person specification

Ability to plan and manage own workload
Ability to meet agreed targets and deadlines set by the Healthwatch Rotherham Manager
Competent and experienced in using IT packages including knowledge of Google documents, spreadsheets and online forms
Empathetic and diverse approach to be able to work with differing views and needs from diverse communities and backgrounds
Experience of building networks or of developing professional relationships with external partners
The ability to update and utilise the Healthwatch website and social media platforms to promote engagement.
Experience of organising community events and activities face to face and online
Ability to work both independently and as part of a team
An understanding of the Health and Social Care sector or a willingness to work and train to develop knowledge in this area
Willingness to travel to outreach venues around Rotherham and District and a current clean driving licence is essential.