Claims Team Leader - Haywards Heath, United Kingdom - ManyPets

ManyPets

Verified Company

Haywards Heath, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us:

We love pets - which is why we're on a mission to make the world a better place for pets and their parents.

We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind.

We've helped over half a million pets stay happy and healthy since and many more customers throughout the world are joining us every day.

We've won numerous awards, have offices in the USA, UK, and Sweden - and we now employ over 500 people globally.

Award-winning, innovative technology and exceptional customer service are at the heart of our offer: our "Complete" policy ranks top of the Which? cat and dog insurance Best Buy tables.

(December 2021) We've also been voted the Pet Insurance Provider Of The Year in the Moneyfacts Consumer Awards and we've received over 21,000 5-star Feefo reviews in the past 12 months.

We're proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come.

Our latest Series D funding round was $350m which values us at over $2bn.

Our company is fast-moving, respectful, fun-loving and (most importantly) passionate about pets and their wellbeing.

We think big and we can only do that if we have a wonderful array of different people who are able to bring their whole selves to work every day.

Throughout our business you'll meet people who think differently, aim for impact and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.

About the Opportunity:

We're on a mission to make the world a better place for pets and their parents Our Operations team are the heart of our company, making sure our customers have a best-in-class experience when choosing ManyPets to take care of their pets' wellbeing.

As a Claims Team Leader, you're a true people person with the skills, dedication, and attitude to help others succeed.

Utilising your experience, you'll ensure regulatory requirements are always met, monitored, and delivered - and you enjoy leading your team and coaching their development.

You'll enjoy building a culture of continual improvement, where your team search out improvement opportunities and genuinely care about delivering excellence at every touchpoint.

We'll look to you to collaborate across the business and support our ongoing innovation - and help us challenge traditional ways of working within the insurance industry.

Please note:
This role is categorised as an Insurance Distribution role by the Financial Conduct Authority.

Your Focus:

Lead a team who handle pet claims from notification to settlement, validating policy cover and the claim, to ensure fraud controls and claims processes are followed and quality is delivered at every touchpoint.
Ensure your team carry out required investigations to ensure all relevant documents and information have been evaluated prior to the decision on the claim. You will also personally deal with a small volume of material damage and liability claims.
Complete claims payment authorisations and quality audits to deliver a quality claims service, providing constructive guidance to team members and recognise high standards of service achieved.
Using our data, identify and share awareness of potential trends, issues or risks and escalate appropriately to deliver customer service and claim financials in line with SLAs and KPIs.
Implement company, legal and regulatory policies and procedures to ensure compliance with requirements.
Handle complaints constructively and in line with company and regulatory guidelines, handling difficult queries or situations appropriately to ensure prompt resolution.
Collaborate with colleagues to analyse and understand customer complaints, using insight to improve our processes, products, and services.
Contribute feedback to the design and implementation of internal processes and systems, improving customer experience and maximising accuracy and efficiency.
Maintain accurate and timely records, files, and databases to meet business needs and ensure data integrity and compliance with Data Protection requirements.

Leadership and Relationships:

Guide and lead a talented team of Claims Handlers, to deliver against both project and financial targets which meet our regulatory standards.
Provide leadership support that encourages both personal commitment and a highperforming team culture.
Lead by example and role modelling our company values inspiring others to do the same.
Coach your direct reports' personal and professional development.
Set individual objectives for both your team and direct reports carrying out regular performance reviews to manage implement personal development plans.
Proactively managing any areas of underperformance within the team and developing performance improvement plans as needed.
Partner with the People team to recruit, onboard and embed talent within your team. Ensure