Head of Operations - Bexley, United Kingdom - BHNC

BHNC

Verified Company

Bexley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

FULL JOB DESCRIPTION AVAILABLE ON REQUEST

Job Title:

Head of Operations

Salary:

Speciality:

Corporate (BHNC & PCN)

Hours:

37.5

Employment Type:

Permanent

Accountable to:

Board

Responsible to:

COO

Responsible for:

BHNC and all PCNs

Location:

Head office, clinical sites and remote working

1.1 Job Summary

Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices / 4 PCNs who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 246,000 patients.

This is an established role with good foundation in place for the post holder to build on. This role is responsible for developing, implementing and the delivery clinical and preventative services across BHNC.

This includes oversight of:

Workforces planning and recruitment (Fixed term / Permanent / Bank staffing)
Staff management and leadership
Financial management, ensuring services are delivered within allocated budget
Performance management and delivery of all services, ensuring KPIs are met.
Embedding quality and clinical governance across services and forming a learning culture
Supporting
COO and Board members with service developments and service redesign.
Creating a team which is supportive of each other with "can do" attitude.
Working closely with Head of Nursing & Quality,
COO and SMT in developing BHNC

Organisational Values / Objective

The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.

Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce.

BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

1.2 Key Working Relationships

Key relationships include but are not limited to:

Internal Relationships

BHNC Board
PCN Clinical Directors & Chairs
PCN Governing Body Members
BHNC Senior Management Team
Bexley Practice Managers
BHNC Training Hub
Education providers
Wider health and social care providers including 111 and UTC / stakeholders
ICB (IT / commissioners)
Council and Public health
IT system providers (EMIS / DOCMAN / AccuRx)

1.3 Key Responsibilities

Duties
To provide leadership and management to service leads for the following services:

Clinical Services:

Preventative:

Enhanced Access hub services
COVID Vaccine programme
Phlebotomy

- vCAS (virtual Clinical Assessment Service)

Guard your heart
Other relevant services as per commissioning agreements
Book and Learn Diabetes booking service
NHS Health Checks and Stop Smoking Service
Diabetes education
LTC housebound Phlebotomy plus
LTC remote monitoring
Other relevant services as per commissioning agreements
To work closely with the Senior Management Team including
COO to continually improve, Innovate and develop services.
To oversee a safe, effective and sustainable service, including the promotion & maintenance of high standards
To commit time to strategic plan and operationalise services.
To communicate, share ideas and understand the working environment in order to develop the services, setting KPIs and objectives which enable others to work towards these
To develop the culture and skills of the team which fosters an inclusive culture where collaboration and support are the key derivers.
Engage teams in service redesign, integration and put in place strategies and tactics to build cohesiveness and momentum.
Champion and promote improvement in the experience of service users ensuring that the service is sensitive to their needs
To liaise with commissioners in contract management meetings as well as with service developments
Lead on service tenders

Responsibilities

To maintain safe services, overseeing staff wellbeing and resources and recruitment.
To ensure that high clinical standards are maintained and day to day operational issues are effectively managed (delivered within the allocated budget with competent workforce and delivers the required KPI's).

People Management and Development - Line Management

Responsible for development of teams which operationally deliver the services. Provide operational and strategic support to service leads / staff to enable integrated and responsive services
Responsible for creating a structure and culture and service, which supports safe and effective service delivery in a sustainable manner
Act as an agent for change by demonstrating leadership behaviours, challenge performance and set standards to monitor against
Work with Head of Nursing, Quality and professiona