Sales Support Administrator - Cirencester, United Kingdom - Steppes Travel

Steppes Travel

Verified Company

Cirencester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Background of Role

The Steppes Travel Group is a specialist Tour Operator offering a wide range of interesting and inspiring holiday programmes worldwide.

Steppes Travel has been operating highly personalised holidays for over 30 years.

Our itineraries are carefully constructed by our experienced, knowledgeable and extremely well travelled staff, to ensure that our clients are looked after at all times while abroad and by highly qualified guides.

We have continued to grow and develop our business and invest in our staff; by improving the office environment, developing new technology and products, plus adapting the company infrastructure and business plan.

This role is a key to growing the Steppes business and our overall success.

This job description is designed to give you an understanding of what is expected of you, in this role, as well as how the position relates to the rest of the company.

We are located in a dog-friendly office in central Cirencester.

Duties and Responsibilities

General:

The primary role is to support sales staff by preparing all client documentation and help to maintain a high standard of client service.

Your main responsibilities within this role consist of updating and compiling confirmation and final documents, managing flight bookings and ticketing of these but also liaising with clients and suppliers to ensure all aspects of the client's trip have been covered.

Specific:

Compile confirmation and final documents for clients
Revise and update tour itineraries and dossiers
Contact overseas agents and organise payments
Create flight reservations and communicate with consolidators plus ticketing
Liaise with clients and manage client files including taking payments
Answer the phones and deal with client enquiries
General administrative support and assistance in office including post

Individual responsibilities

Develop your own skills through training within the company
Take part in relevant information sharing
Help to create a supportive department that works towards sales, personal and departmental targets.

People and departments, you will need to liaise with

MD and senior management team
Sales team
Marketing team
Peers in other departments
Finance team
Outside suppliers, partners, journalists

Terms/Conditions

Hours of work
09:00 17:30 hours, Mon to Thursday, 09:00 17:00 Friday, and exceptionally over weekends and evenings (e.g. if working at an event).
Paid Holidays 20 days (increasing after two years of continuous employment)
Competitive salary plus great benefits.
Travel opportunity, Pension, Private Healthcare and Travel Insurance
Contributory after a sixmonth probationary period

Skills/Experience required

Essential

Ability to work without supervision and manage your own time
Good telephone manner and strong client service skills
Good written ability, with a high level of accuracy and excellent attention to detail
Ability to thrive in a pressurised environment, adhere to strict deadlines and effectively multitask
Teamwork, interpersonal and communication skills
Good computer literacy, including familiarity with Microsoft Office and Google Drive
Strong administration and organisational skills
A strong team player with personality, knowledge and commitment to the Steppes Travel concept of supplying high quality tailormade holidays.

Preferred (will enhance performance in the position)