Diagnostic Centre Receptionist - South Kensington, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

South Kensington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will be responsible for clerical and receptionist duties within the Diagnostic Centre.

They will be expected to have an excellent telephone manner and to be courteous and kind to patients at all times.

A key responsibility is to ensure, in conjunction with other staff in the department, that the Reception is covered at all times.

Ensure a high standard of customer service is provided to patients and visitors at all times
To greet all patients attending the Diagnostic Centre and arrive them accordingly on RIS/QDoc
Answer telephone queries and help with patient/GP/hospital/Ward enquiries
Liaise with porters regarding inpatient appointments
Liaise with the transport office regarding patients transport
Liaise with the Booking Coordinators to book follow up echo appointments and send out appointments/maps where appropriate
Provide clerical support as required to the department
Ensure that all relevant patient activity is recorded on the appropriate database
Provide cover in other posts within the department when necessary

Working as part of the Diagnostic Centre Team.

The Diagnostic Centre is where patients come for echocardiology, cardiac imaging, non-invasive procedures such as exercise tests and holter monitors.

Working together in a very friendly atmosphere where we ensure that patients have a good experience within the Centre.

Main tasks and responsibilities

Patient/customer care (both direct and indirect)

Ensure a high standard of customer service is provided to patients and visitors at all times
To greet all patients attending the Diagnostic Centre and arrive them accordingly on RIS/QDoc
Answer telephone queries and help with patient/GP/hospital/Ward enquiries
Liaise with porters regarding inpatient appointments
Liaise with the transport office regarding patients transport
Liaise with the Booking Coordinators to book follow up echo appointments and send out appointments/maps where appropriate
Provide clerical support as required to the department
Ensure that all relevant patient activity is recorded on the appropriate database
Provide cover in other posts within the department when necessary

Communication

To inform patients if there is a known delay to their appointment
Ensure telephone enquiries are dealt with appropriately
Collect and deliver departmental post
Report to a manager if any complaints are arising within the department

Resource management

Ensure that stock levels of essential resources such as stationary are maintained.

Information management

Use a range of MS office, Intranet and Hospital IT systems to enable efficient working
To request patients to verbally give their surname, forename, date of birth, address, postcode and GP details and check against the relevant hospital system
Maintain and update the computerised scheduling system, ensuring arrival/seen/DNA'S and cancellations are input
Maintain and update patient details and appointment details onto relevant hospital system
Book echo appointments when required and send letters to patients

Further sections

To abide by the Trust's core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies

Other duties

To undertake any other duties commensurate with the grade as requested.