Officer Administrator - Liverpool, United Kingdom - Little Foxes Newton

Description

Administrator

Communication
Sending out all updates to the team and families

Answering all calls and responding to messages and starring those for managers

New contacts are checked and details added with any tags that are necessary

Auditing phone calls and giving feedback, followed up with phone training

Weekly planner is completed and kept up to date with any ad hoc jobs scheduled


Responding to new enquiries and managing the pipeline
All new enquiries are responded to within 3 working days

Opportunities is updated 3 times per week

Having all tasks upto date and reminding managers of any for them


Scheduling all tours and following up
Drive new enquiries to book a tour and schedule this on the managers spreadsheet with any cancellations updated

Ring to confirm all tours and answer any questions they have

Following up with families who have attended/missed tour with tag added for attended/missed showaround


Managing places available
Send out registration form and answer any questions around retainer fee, support family and send details for Sat special to Nic

Check registration form and pre visits and send any funded childrens details to Kath

Add new children to Famly with all contact details/permissions and register the family


Upselling available sessions
Ensure all existing list are on extra sessions workflow

Keep Maghull to 100% occupancy with two week grace if a child leaves or decreases sessions

Update flowchart for Maghull and keep a september flow chart updated


Reduce managers workload
Updating dietary requirements in Famly and making the sites cook aware for them to print a new allergy chart

Pamper meetings are checked when due, Newtons are booked in direct with Koel

New parents birthdays are added to the managers calendar


Maintaining the Environment and ad hoc
Keeping your workspace clean and tidy, emptying the bin when needed, closing down the office turning off lights, heating and cctv

Social media keeping meet the team videos upto date on our highlights and room tours

Search engine check all details are up to date


Salary:
From £11.00 per hour


Benefits:

• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location:
In person

Application deadline: 07/09/2023


Reference ID:
Admin Sales

Expected start date: 11/09/2023