Customer Services Advisor - Colnbrook, United Kingdom - Crossflight Ltd

Crossflight Ltd

Verified Company

Colnbrook, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Organisation Overview:

Crossflight Ltd is the UK's leading independent International and UK express courier. We offer worldwide solutions in courier, freight, mail and logistics.

Department Overview:

The Customer Services Department plays a key part in Crossflight as they manage all of our account's requirements on a daily basis.

The areas dealt with by the Customer Services Department can range from arranging a collection, chasing a consignments delivery status, providing quote information, offering shipping advice and providing timed and special delivery services.

Hours:

10.00 am to 6.30 pm, Monday to Friday

Key Tasks:

General Customer Services duties including:

Reviewing PODs (proof of deliveries) / proactive tracking
Resolving any misrouted or lost shipments
Completing daily/monthly reports
Dealing confidently with all incoming customer calls
Dealing with calls and enquiries quickly, courteously and efficiently at all times.
Completing customer bookings on our inhouse systems
Resolving customer queries or directing them to the relevant department effectively
Liaising with agents and managers nationally and internationally, ensuring clients are advised and updated on the status of all consignments
Building client relationships with key accounts
Helping with distribution projects, where necessary
Confidently quoting clients and obtaining special options/costs where necessary

Providing key customs information and understanding of export requirements and how to obtain these

Salary:
£21,000.00-£22,000.00 per year

Benefits: