Student Income Clerk - Derby, United Kingdom - University of Derby

University of Derby

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job details:

Department

Finance

Responsible to

Student Income Team Co-ordinator

Location

Kedleston Road, Derby Campus

Salary

£22,021 to £23,719 per annum (for exceptional performers, there is scope for further progression up to £27,277 per annum)

Closing date

Wednesday 26 July 2023

Contract type

Permanent

Post type

Full-time

Reference

0190-23

About the role:

This is an exciting opportunity for a customer focused individual, with experience of working within a Finance Department.

You will be part of a fast paced, student facing Income Team.

You will be goal focused, have the ability to liaise and negotiate with customers both face to face and via telephone and be able to multitask along with providing an excellent customer service to all stakeholders.

You will be responsible for the recovery of student income, which will involve resolving queries and agreeing payment plans. This will be achieved by adopting a flexible approach and prioritising tasks accordingly.

The role is a permanent, full-time role and will be based on campus full-time whilst in training, moving to hybrid after this period.

Interviews will take place week commencing 7th August

Principal accountabilities:

Reporting to the Student Income Team Coordinator you will ensure that our collections systems are set up and operated in such a way that provides the correct level of control, efficiency, maximum recovery of debt and fully support the student experience.
Remain fully aware of the changing sales mix and collection performance within the debt portfolio. Assess collection methods and recommend changes as appropriate.
Conduct personal interviews with students and customers with a view to negotiating the successful recovery of monies due. Take responsibility for sanctioning extended credit terms within allowable tolerances.
Resolve queries from students, student representatives, tutors or student's parents, regarding matters raised by the invoices issued. This will involve building constructive and productive relationships with all stakeholder groups.
Work directly with Collection Agencies to manage the debt referral portfolio.
Achieve internal and external targets and deadlines. Ensure a high degree of assurance in the integrity of our operations by ensuring all actions and decisions are transparent.
Champion continuous improvement in service delivery and raise the profile of Finance by attending intake days, visit days and training and welcome events.
Working alongside the Finance Systems Team to understand and test functional requirements for any system changes and developments. A key strength will be the ability to fully understand functional requirements and effectively communicate to colleagues to ensure delivery is achieved.
Any other duties as determined from time to time by the Income Team Leader or Student Income Team Coordinator including rotation and secondment if necessary to other operational areas within Finance.
You will be fully aware of your health and safety responsibilities.
Promote and exemplify the University's values.

Person specification:

Essential Criteria:

Qualifications:

Educated to A Level or equivalent qualification / relevant experience

Experience:

Demonstrable experience of working in a Finance office
Experience of working within a customer service environment

Skills, knowledge & abilities:

Computer literacy and digital capability
Proven ability to liaise and negotiate with customers
The ability to handle difficult conversations both face to face and via telephone
Ability to work within a team
Excellent interpersonal skills
Results focused

Desirable Criteria:

Skills, knowledge and abilities: