Home Ownership Officer - Lancashire, United Kingdom - James Andrews Recruitment Solutions

James Andrews Recruitment Solutions
James Andrews Recruitment Solutions
Verified Company
Lancashire, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job details:


  • Posted 26 January 202
  • Salary £25,046 £29,13
  • LocationLancashire
  • Job type Temporary
  • DisciplineSocial Housing


  • Reference4185

  • Contact NameAndrew Golder

Job description:


Within this role you will be responsible for the administration of the Home Ownership service including leaseholders, PRTB, RTA and asset management enquiries.

They are offering a competitive salary of
£25,046 - £29,137

KEY AREAS OF WORK

  • Collecting service charges and other debts by working to a robust income management collection policies and procedures
  • Ensuring that customer consultation is carried out in accordance with legislative requirements and to arrange forums/meetings with Leaseholders
  • Responsibility for after sales service, dealing with breach of leasehold/ tenancy conditions are other matters relating to homeowners
  • Maintaining IT systems effectively to enable efficient service delivery
  • Assisting with the design and publication of homeownership newsletters and information guides
  • Producing performance management information
  • Monitoring customer equality data and satisfaction surveys

EXPERIENCE REQUIRED

  • Knowledge of commercial tenancies and legislation
  • Experience of work within a Social Housing organisation
  • Knowledge and understanding of financial assistance available to leaseholders
  • Problem solving and advisory skills
  • Experience of working in a frontline service with the public
  • Ability to work flexibly, manage own workload and comply with company and legislative targets and deadlines

ABOUT YOU

  • Confidence and ability to asses difficult situations and make appropriate situations
  • Awareness and empathy of the social issues that might impact upon RBH customers
  • Ability to maintain confidentiality

WORKING HOURS
Hours per week

  • Fully Remote


  • Monday

  • Friday
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