Customer Services - New Milton, United Kingdom - Appello

Appello
Appello
Verified Company
New Milton, United Kingdom

2 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About Appello


We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring center with the latest digital technology being created by ourselves and our partners.


Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.


Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.


Position:


35 Hours per week Monday-Friday hour lunch break)

Location:
Hybrid role working within the office in New Milton and at home.

Main Responsibilities

  • Identifying which products and services would be most suitable for new and existing customers and following the processes to provide that.
  • Assisting with referral processes in line with relevant contract requirements
  • Reporting faults and processing service cancellation requests

What we are looking for:


  • Effective team player
  • Evidence of excellent oral and written communication
  • GCSE English & Maths or equivalent
  • Ability to communicate with a diverse audience
  • Ability to remain calm under pressure

Requirements:


What you will need to make a difference...


If you've got the right attitude and personality, we'll provide you with all the training you need to be the best you can be and answer calls quickly and calmly.

As the voice of Appello, you'll put people at ease, record details accurately and swiftly act on requests, escalating things where needed.


  • Call centre experience desirable
  • Great communication and listening skills
  • The ability to multitask and follow procedures
  • Fantastic attention to detail
  • To be quick thinking with good prioritisation skills

_If working from home:
Minimum supported broadband requirement is:_

  • 15Mpbs broadband speed as minimum (20Mbps and above is preferred)

Other information:


Appello Perks:


  • Hourly rate of £10.16, rising to £10.71 following successful completion of probation
  • 23 days holiday rising to 25 days annual leave
  • Best employer status rated Very Good
  • We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Free onsite parking
  • Free tea and coffee
  • Free fruit delivered to the offices each week
  • 24/7 employee assistance programme
  • Family and friends' discounts on our services & products
  • Casual dress
  • Pension Scheme, up to 4% Company matched
  • Life assurance 2x annual salary

Ready to join our team?


We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the HR Team on
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