Communications, Correspondence and Complaints - Westminster, United Kingdom - City of Westminster Council

City of Westminster Council

Verified Company

Westminster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

About Us:

THE EXTRAORDINARY STORY OF HAYLEA'S UNBEATABLE SPIRIT
Westminster City Council is a world of extraordinary stories. Where people use their optimism and talent to achieve more than anyone thought possible.

Nobody personifies this more than Haylea Navarro.

Born with cerebral palsy and paralysed down one side since birth, Haylea has been gleefully proving people wrong ever since.

Now a project officer, she brings faster broadband connectivity to Westminster businesses, boosting the economy for all.

Throw in her gong at the 2020 London Apprenticeship Awards, and it's clear for all to see just what can happen when you never give in.

The Role:

As a Communications, Correspondence and Complaints Officer within our Public Protection and Licensing team, you can make your own powerful contribution by helping us ensure our residents and local businesses aren't being disturbed by inconsiderate behaviour and actions.

We receive all types of complaints, so every day is a fantastic learning curve And this in turn will provide you with a great deal of variety as you take the lead in how correspondence regarding complaints should be developed, plus you will deliver innovative communications that connect with the desired audience.

With a great deal of autonomy in the role, we will encourage you to develop a strategy for both internal and external communications, and you will personally deliver and assess the success of these plans.

This will include exploring options for internal communication channels in order to connect with members of our team, plus continuing our work to develop our external web pages.

Working closely with the senior leadership team, you will identify ways in which we can promote the great work that the team is doing, and you will be a trusted advisor to various heads of service on how complaints could most effectively be responded to.

This is a multilayered role in which you will have great visibility within the council, particularly as you will also shape insightful reports that will feed into audits, performance reviews and policy development - so if you're looking for an in-depth challenge, then this will be perfectly suited to you

Please refer to the
Job Description for more information.

About You:

It's important to us that we are delivering a professional service in which duplicated correspondence is minimised, and high-risk complaints are being handled effectively, possibly even leading to the development of project-based interventions.

You will therefore thrive with us if you have plenty of creative ideas on how to deliver reassuring communications that will champion the amazing work being done by our team.

Coming from a communications background, you will have strong verbal and written skills, with a good knowledge of coordinating and developing projects.

You will also know how to coordinate governance processes, which will ideally be complemented by experience in customer service within a public sector environment.

What We Offer:

Westminster is an amazing place.

We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.

Westminster City Council's strategy is to work towards a Fairer Westminster.

A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future.

By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.