Customer Service Representative - Strathaven, United Kingdom - Element Materials Technology

Element Materials Technology
Element Materials Technology
Verified Company
Strathaven, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description


Overview:
Element has an opportunity for a

Customer Service Representative to work in Strathaven, within a team environment processing our orders along with other administrative tasks with giving all our customers first class customer service and aftercare.

Element Strathaven, are the UK's premier supplier of chromatography products, training and technical services.

Element put the customer at the heart of everything we do; we aim to offer fast delivery, great after sales care and expert technical support on the >100k products we supply.


Responsibilities:


  • Process customer orders accurately using sage
  • Manage Customer Relationship Management tool (CRM)
  • Building relationship with new customers
  • Offer excellent customer service with all customers
  • Issue customer quotations accurately
  • Receiving and Making calls to our customers
  • Responds to customer enquiries within a two hour time frame
  • Advising our customers of delivery dates
  • Participate actively within department meetings
  • Work closely in supporting the sales team with general administrative tasks

Skills / Qualifications:

  • Good computer literacy with supporting using our CRM
  • Sage experience preferred
  • Minimum 2 years customer service experience
  • Excellent Communication Skills
  • Fluent with using Excel
  • Good telephone manner
  • Good team player
LI-AF1

Company

Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.


When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose.

From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.


Diversity Statement:
At Element, we always take pride in putting our people first.

We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

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