Customer Journey Scheduler - Durrington, United Kingdom - Cappagh Browne

Cappagh Browne

Verified Company

Durrington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Purpose
To dispatch reactive and non-reactive work to the Customer Response Technicians in a given area ensuring that all response times and RBD's are met where possible

Role Summary

To dispatch reactive and non reactive work to the Customer Response Technicians in your area ensuring that all response times and RBD's are met where possible
P1 to be dispatched within 10 minutes of receipt of work order into Corona
Keep day sheet/standby sheet up to date
Make all Customer contact within 30 minute SLA and then update continually
Actively monitor and maintain your work group ensuring that all work orders are UPDATED and CLOSED in a timely and accurate manner.
Update CSMS with relevant information
Raise follow on work orders for Crew when required via Ellipse.
Follow process for P1 Pollutions and Foul in properties
Log contractors on and off as required both in Corona and/or Ellipse if do not have our device
Liaise on a regular basis with the County Customer Team Leader to proactively discuss the outstanding workload
To provide cover and assistance to colleagues as and when required
To provide a full handover to the next shift
Attend meetings/one to ones with County Team Leader
When asked, provide timely answer to enquiries to the County Customer Team Leader and Southern Water
Carry out any other duties appropriate to this post

Shift Pattern

Week 1: 7.00 am pm
Week 2: 9.00 am pm
Week 3: 3.00 pm pm
1 in 10 weekend on standby

Key Competencies

Reliable and motivated, who can work as part of a team or autonomously.
Be highly motivated, manage own workload and meet deadlines while working under pressure in a fast paced, dynamic environment
Demonstrate excellent verbal and written communication skills.
Demonstrate excellent use of Microsoft Office (Word, Excel, Power Point and Outlook)

Benefits

Competitive Salary
23 days annual leave
Access to Peoples Pension scheme after completion of probation
Life Assurance and Critical Illness cover if joining pension scheme
Access to Employee Assistance Programme & Medicash after successful completion of probation
Continuous Development Opportunities

As an equal opportunities employer, Cappagh Browne is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Salary:
Up to £25,000.00 per year

Schedule: