Specialist Pathway Coordinator, Band 3 - Cheltenham, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting Part Time Booking coordinator (22.5hrs, Wed - Fri) to join our extremely busy Oncology Booking Officebased atCheltenham General Hospital.

This booking office is part of the Oncology and Haematology Booking Service and you may be required to work in either of these departments as necessary.

You will play a vital role in the booking and coordination of all new and routine follow up appointments, ensuring the delivery of a smooth and efficient administration service to our patients.

This important role supports the Outpatient Services in Haematology and Oncology for Gloucestershire Hospitals NHS Foundation Trust.

Our clinics are held in both Gloucestershire Royal and Cheltenham General hospitals with admin teams working across both sites. We also hold clinics in Hereford, Cirencester and Tewkesbury

You will be based in the Oncology Dept, booking New and Routine Follow-Up appointments for the Oncology clinics in Cheltenham and Gloucester, as well as those held in various hospitals across the county and in Hereford hospital.

You will use our booking system to book, cancel and reschedule appointments, call patients and send outpatient appointment letters.

You must be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys working in a challenging and busy environment.

You should be extremely well organised with excellent face-to-face and telephone communication, and possess excellent time management skills.

You will be expected to use your own judgement to resolve issues and have a tactful and sensitive approach to dealing with occasionally difficult

situations.

You should also be able to work well under pressure, closely following booking rules and guidelines, and be able to prioritise your own workload under constantly changing demands.

Our clinics are held in both Gloucestershire Royal and Cheltenham General hospitals with admin teams working across both sites.

You will be required to work cross site on occasion and as requested.

Benefits of working in our Trust include:
Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years' service, Pro Rata

Annual personal development reviews to support your career aspirations

Occupational health services and support

Automatic membership of the NHS Pension Scheme

Key Details:

To ensure and implement an efficient Chemotherapy/Treatment/New/Routine & Follow Up booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.

Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals

To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants and nursing team where capacity problems exist.

To manage the block booking appointments to ensure clinical priorities are maintained.

Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets

To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.

To ensure accurate and timely data collection.

Advising the management and nursing team where over or under capacity issues exist and to suggest ways of addressing these.

You will be expected to work on both hospital sites as and when required to support the service line.

For further information or informal chat please contact

Dan Fletcher, Booking Supervisor, on /3677

Jennifer Wike, Admin Manager OHPCI on