Apprentice Medical Administrator - Chester, United Kingdom - The Elms Medical Practice

The Elms Medical Practice

Verified Company

Chester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Maintaining and monitoring the practice appointments system: Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients Monitor effectiveness of the system and report and problems or variations to a Manager Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stock consulting rooms as required and replenishing stationery and practice leaflets in administration area Keeping the reception area, notice-boards and leaflet dispensers up-to-date and tidy Action repeat prescription requests per practice policy and when giving out prescriptions ensure the practice policy is followed of checking the patient name and address. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Patient notes and correspondence:

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure that the staff areas are kept clean and tidy; When last to leave at the end of the day, ensure that the building is closed down as per end of day check list.