Customer Support Advisor - Birmingham, United Kingdom - Hart Recruitment

Hart Recruitment
Hart Recruitment
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are urgently recruiting for Customer Support Advisors to join our client who is a large leisure organisation based in Edgbaston, Birmingham.

You will be providing excellent support on a national project.

This is an ongoing long-term temporary position, starting 6th January until at least September 2023 with scope for extension


Hours of work are 9:00 am to 5:00 pm Monday to Friday, flexibility to work additional hours in peak period is required.

The position is currently hybrid, when in the office, free car parking is available. Benefits also include 28 days holiday including the Bank Holidays, pro-rata increasing to 33 days after 12 weeks.

As a Customer Support Advisor, your duties will include:

  • Acting as the first point of contact for all enquiries regarding the national sports campaign
  • Providing accurate information to the public, consistently delivering high levels of support
  • Proactively calling attendees for feedback on courses and completing satisfaction surveys
  • Calling attendees to resolve compaints
  • Completing general administration duties

As a Customer Support Advisor, you will have:

  • Excellent written communication and attention to detail skills
  • Ability to work calmly under pressure
  • IT literate
  • You may have experience of the following: Customer Service Administrators, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Coordinator, Helpdesk and Contact Centre Administrator


As the Customer Support Advisor, you will receive a salary of between £21,000 and £24,000 per annum, £11-£13 per hour plus fantastic benefits including 28 days holiday including the Bank Holidays, pro-rata increasing to 33 days after 12 weeks, shopping and wellbeing discounts and access to a 24 hour Doctor.

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